Senior Manager, Card Services, Digital Banking

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Forbright Bank

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Forbright Bank is a financial institution focused on providing personal and business banking services, with an emphasis on sustainability and green financing. Based in Washington, D. C. , Forbright Bank offers a variety of financial products including high-yield savings accounts, certificates of deposit, business checking, savings, and credit cards, as well as lending services for energy, healthcare, real estate, and corporate finance. The bank is known for its mission-driven approach to supporting a low-carbon economy, offering initiatives like Institutional Green Deposits and financing for energy efficiency projects. It is also recognized for its commitment to environmental responsibility, being one of the few U. S. banks to sign the United Nations Principles for Responsible Banking.

📋 Description

• Oversee the daily operations of the Card Services function, supporting debit card administration and dispute activities • Manage a blended team responsible for card issuance, replacement, reissuance, and dispute processing • Ensure workflows are accurate, efficient, and compliant with SLAs and internal controls • Serve as the operational subject matter expert and provide guidance and escalation support • Oversee card ordering, replacements, inventory management, and program maintenance • Establish controls for inventory forecasting, tracking, and shrinkage prevention • Monitor and report debit card program performance metrics • Partner with internal stakeholders and third-party providers on program stability and customer experience • Oversee end-to-end debit card dispute execution, including chargeback submission • Ensure compliance with Regulation E investigation timelines, provisional credit obligations, and final resolution standards • Maintain dispute procedures, workflows, and operational controls • Monitor dispute SLAs and Reg E deadlines; implement corrective actions • Partner with Fraud, Risk, and Compliance teams on dispute-processing responsibilities • Ensure compliance with regulatory requirements, Mastercard network rules, internal policies, and audit standards • Serve as primary operational contact for audits, exams, and reviews • Support audit requests, issue remediation, and control enhancements • Identify operational risks and strengthen controls • Manage, coach, and develop mostly remote Card Services staff • Promote ownership, precision, and regulatory awareness • Support training initiatives • Perform other duties as assigned

🎯 Requirements

• Bachelor’s Degree in business, finance, or a related field, or equivalent experience required • Minimum of 7 years of experience in financial institution operations required • Minimum of 5 years of experience in leadership / management required • Experience in debit card services operations, including card administration and servicing activities • Experience in debit card dispute processing, including chargebacks and Reg E investigations • Understanding of card network rules, including Mastercard • Experience partnering with Risk, Compliance, Audit, and third-party vendors in a regulated banking environment • Experience with Marqeta debit card products preferred • Ability to manage operational risk and controls • Proficiency with Microsoft Office tools: Outlook, Word, PowerPoint, and Excel • Excellent verbal, written, and interpersonal communication skills • Strong organizational skills and attention to detail • Problem-solving and time management skills • Self-motivated, self-directed, and results-oriented • Adaptability and ability to multitask in a fast-paced environment • Ability to work independently and within a team

🏖️ Benefits

• Comprehensive health, dental, and vision plans • 4 weeks PTO • 401k + company match • Metro SmartTrip benefits ($50/mo) • Remote or hybrid work schedules for most positions • Incentives for purchasing solar panels, electric vehicles, biking to work, etc. • Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more! • The Washington Post Top Workplaces winner for four consecutive years (2023-2026)