Supervisor, Card Services, Digital Banking

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $77k - $82k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Forbright Bank

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Forbright Bank is a financial institution focused on providing personal and business banking services, with an emphasis on sustainability and green financing. Based in Washington, D. C. , Forbright Bank offers a variety of financial products including high-yield savings accounts, certificates of deposit, business checking, savings, and credit cards, as well as lending services for energy, healthcare, real estate, and corporate finance. The bank is known for its mission-driven approach to supporting a low-carbon economy, offering initiatives like Institutional Green Deposits and financing for energy efficiency projects. It is also recognized for its commitment to environmental responsibility, being one of the few U. S. banks to sign the United Nations Principles for Responsible Banking.

📋 Description

• Supervise daily card services activities, including debit card administration and dispute processing support • Monitor team workflows for accuracy, timeliness, SLAs, and internal procedures • Provide guidance and escalation support for complex card servicing or dispute-related issues • Identify process improvement opportunities to enhance operational efficiency and customer experience • Oversee debit card ordering, replacements, and maintenance • Monitor card inventory, tracking, and distribution controls • Track and report operational metrics including activation rates, reissue volumes, and processing timelines • Partner with internal teams and third-party vendors • Supervise debit card dispute processing and support Regulation E compliance • Monitor dispute SLAs and escalate issues • Maintain dispute-processing procedures and documentation • Ensure adherence to internal policies, regulatory requirements, and network rules • Support audits, internal reviews, and control activities • Identify operational issues and escalate risks to leadership • Reinforce data privacy, security, and compliance awareness • Supervise, coach, train, and develop Card Services staff • Monitor individual and team performance using data and KPIs • Recruit, select, orient, and train employees • Manage employee performance through development, coaching, and counseling

🎯 Requirements

• High School Diploma required • Minimum of 5 years of experience in financial institution operations required • Minimum of 2 years of supervisory experience required • Required experience in debit card services operations, including card administration and servicing activities • Required experience in debit card dispute processing, including chargebacks and Reg E investigations including investigation timelines, provisional credit requirements, and dispute resolution standards • Strong understanding of card network rules, including Mastercard and Pulse, and their operational implications • Strong attention to detail with a demonstrated ability to manage operational risk and controls • Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) • Excellent verbal, written, and interpersonal communication skills • Strong organizational skills and attention to detail • Outstanding problem-solving and time management skills • Self-motivated, self-directed, and results-oriented • Adaptable and able to multitask in a fast-paced environment • Can work independently and within a team; solution-oriented with a collaborative approach

🏖️ Benefits

• Comprehensive health, dental, and vision plans • 4 weeks PTO • 401k + company match • Metro SmartTrip benefits ($50/mo) • Remote or hybrid work schedules for most positions • Incentives for purchasing solar panels, electric vehicles, biking to work, etc. • Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more! • The Washington Post Top Workplaces winner for four consecutive years (2023-2026)