Senior GTM Program Manager – Migrations

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $140k - $180k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

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Forcepoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $18M Post-IPO Equity on 2006-09

Cybersecurity • Enterprise • SaaS

Forcepoint is a cybersecurity company offering a data-first approach to securing digital environments. Specializing in data security across cloud, web, email, and enterprise networks, Forcepoint provides solutions such as Data Loss Prevention (DLP), Cloud Access Security Broker (CASB), Secure Web Gateway, and Next Generation Firewall (NGFW). The company enables secure and efficient access to data in the cloud and on-premises, deploying AI-powered automation to enhance risk management and streamline compliance. As a recognized leader in security service edge solutions, Forcepoint is trusted by organizations to protect sensitive data and prevent breaches across varied digital platforms.

📋 Description

• Own the end-to-end customer journey program from opportunity qualification through post-implementation success • Define and document workflows, playbooks, and quality gates across Sales, Professional Services, Technical Services, and Customer Success • Map dependencies and handoff points between teams • Establish qualification criteria at each stage • Document and iterate on the Sales to Success operating model • Establish KPIs for customer-flow health across the lifecycle • Proactively surface cross-functional risks and dependencies and develop mitigation strategies • Identify at-risk engagements and escalate for leadership intervention • Serve as a key touchpoint for the Chief Customer Officer on program progress, timeline, and scope • Coordinate responses to customer escalations • Facilitate executive steering committee meetings when needed • Partner with Sales and Customer Success on transitions and expansion opportunities • Deploy AI agents to aggregate health data from Jira, Salesforce, internal Professional Services tracking, and Gainsight into executive dashboards • Automate recurring program status reports • Build models to flag at-risk engagements • Use AI to route escalations and proactively notify stakeholders

🎯 Requirements

• 8+ years of program or engagement management experience, preferably in Professional Services, SaaS implementation, systems integration, or consulting delivery • Experience working in a matrix environment • Proven ability to manage complex cross-functional initiatives with multiple stakeholders • Experience tracking and reporting program health, KPIs, and business outcomes • Fluency with program management or BI tools such as Tableau, Salesforce, Jira, and Smartsheet • Strong executive communication and ability to present clear business narratives for C-suite audiences • Ability to surface risks clearly and concisely • Ability to anticipate problems, manage ambiguity, and drive resolution across teams without direct authority • Experience with software implementations, cloud migrations, or large platform transitions • PMP certification preferred • Background in customer-facing Professional Services or managed services delivery, GTM Operations, or business process transformation preferred • Experience with AI-driven automation, Power Automate, or self-service dashboards such as Power BI and Claude preferred • Familiarity with Salesforce, Gainsight, or similar customer-success platforms preferred • Finance acumen, including understanding of Professional Services unit economics, margin management, and engagement impact on revenue and renewal risk, preferred • Applicants must have the right to work in the location to which they have applied

🏖️ Benefits

• Variable compensation • Bonuses • Paid time off • Region-specific benefits • Equal employment opportunities • Reasonable accommodations for qualified individuals with disabilities and disabled veterans