Bilingual Customer Service Representative, English/French

🕒 October 7

🇨🇦 Canada – Remote

💵 $45.8k - $53.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ford Motor Company

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

📦 Logistics

💼 Consulting

📣 Marketing

💰 Post-IPO Debt on 2023-08

Logistics • Consulting • Marketing

Ford Motor Company is a globally renowned automotive company based in the United States, established by Henry Ford. The company is committed to building a better world where every individual has the freedom to move and follow their dreams. Ford is dedicated to innovation, with a focus on services, experiences, and software alongside its traditional vehicle manufacturing. The company is actively involved in sustainability initiatives and aims to meet ambitious environmental targets. Ford values service, community impact, and strives to combine business success with social and environmental responsibility. With a rich history of over 121 years, Ford continues to adapt and lead in the evolving automotive landscape.

📋 Description

• Deliver excellent customer experiences with each customer contact • Positively support Company products and initiatives using professional judgment • Review account history to understand customers’ financial situations and determine effective actions to mitigate loss • Follow Ford Credit policies and guidelines to ensure consistent, high-quality service • Act as a Ford Credit brand ambassador while resolving sensitive financial situations with empathy, firmness, and professionalism • Manage a high volume of inbound and outbound calls in a fast-paced environment • Adapt quickly to changing priorities and account cues • Participate in team meetings, share insights, and collaborate with colleagues • Give and receive constructive feedback from peers and supervisors • Support team and company goals by taking on new tasks and adapting to changes • Use company email and internet access according to established policies

🎯 Requirements

• High School Diploma or Canadian Adult Education Credential (CAEC) Equivalency • Excellent written and verbal communication skills in both French and English • Proficiency in handling difficult conversations and probing for information while maintaining a professional demeanor • Proficiency in MS Office (Word, Excel, Outlook) • Ability to learn internal account management software • Ability to multitask efficiently • Ability to work effectively in a remote team environment with a high level of accuracy • Previous experience in collections, credit, or a high-volume financial services environment where negotiation was a primary task • Ability to answer inbound and place outbound calls with customer and dealer satisfaction as a priority • Ability to perform multiple tasks simultaneously and pivot to other work requirements as needed • Ability to resolve customer and dealer concerns in a positive and professional manner • Candidates must live in and be legally entitled to work in Canada • Ford Credit Canada Company does not sponsor work permit applications

🏖️ Benefits

• Eligibility to participate in the Quarterly Flexible Bonus Rewards program • Equal Opportunity Employer • Accommodations for applicants with disabilities throughout the recruitment, selection and/or assessment processes, where needed

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