Product Operations Lead, Fleet Management

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $86.6k - $166.2k / year

⏰ Full Time

🟠 Senior

⚡️ Product Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Ford Motor Company

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

📦 Logistics

💼 Consulting

📣 Marketing

💰 Post-IPO Debt on 2023-08

Logistics • Consulting • Marketing

Ford Motor Company is a globally renowned automotive company based in the United States, established by Henry Ford. The company is committed to building a better world where every individual has the freedom to move and follow their dreams. Ford is dedicated to innovation, with a focus on services, experiences, and software alongside its traditional vehicle manufacturing. The company is actively involved in sustainability initiatives and aims to meet ambitious environmental targets. Ford values service, community impact, and strives to combine business success with social and environmental responsibility. With a rich history of over 121 years, Ford continues to adapt and lead in the evolving automotive landscape.

📋 Description

• Coordinate and support dealership/customer title and registration requests, including initial and re-registration requests • Support customer onboarding for assigned product services, including product setup and user training • Provide monthly updates on assigned product features and functionality • Identify opportunities to educate customers about other Ford Pro products • Help customers maximize value from delivered products and services • Monitor fleet customer usage and provide training on underutilized functionality • Provide management with insights into customer product usage, preferences, and requested functionality • Escalate customer concerns, track open issues, and drive them to resolution • Support sales efforts for assigned products and services • Help develop sales and marketing materials for assigned products and services • Process title and registration transactions and vehicle moves • Ensure clients are billed correctly

🎯 Requirements

• H.S. Diploma or equivalent • 4–5+ years of experience working for a fleet management company • 4–5+ years of experience in U.S. title and registration work • Prior sales experience with dealers and/or commercial fleet customers • Strong interpersonal and communication skills • Ability to build client relationships and collaborate effectively with sales team members • Ability to identify business needs and clearly communicate them to product development teams • Comfortable working without predefined responsibilities in a fast-paced, highly collaborative environment • Self-starter who can think creatively and develop solutions in evolving or undefined areas • Ability to advocate persuasively for solutions that serve both the customer and the business • Proficiency with Microsoft Office, particularly Microsoft Excel • Familiarity with project management software • Familiarity with Salesforce and Microsoft Dynamics CRM • Must be legally authorized to work in the United States • Visa sponsorship is not available

🏖️ Benefits

• Immediate medical, dental, vision, and prescription drug coverage • Paid parental leave • New parent ramp-up programs • Subsidized back-up child care • Family building benefits including adoption and surrogacy expense reimbursement • Fertility treatments • Vehicle discount program for employees and family members • Management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • Generous vacation time • Sick/personal time • Paid holidays, including between Christmas Eve and New Year’s Day