Customer Service Representative

🕒 April 29

🏄 California – Remote

🏄 California – Remote

💵 $18 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Forgelight Marketing Group

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2016

📣 Marketing

💼 Consulting

Marketing • Consulting

Forgelight Marketing Group is a marketing agency that guides businesses through the evolving digital landscape by offering customizable, tiered services from à la carte projects to full-service, end-to-end marketing management. They provide branding and strategy, SEM and digital marketing (including SEO and social media distribution), web design and development, and campaign execution and optimization, positioning themselves as partners to amplify client marketing efforts and deliver measurable results.

📋 Description

• Respond promptly to customer inquiries via chat, email, and phone • Resolve customer issues efficiently while maintaining professionalism • Provide accurate information about products, services, and policies • Document customer interactions in the system • Escalate complex issues to the appropriate department when necessary • Maintain a high level of customer satisfaction and service quality

🎯 Requirements

• Previous customer service experience preferred (not required) • Strong written and verbal communication skills • Basic computer proficiency and ability to navigate multiple systems • Ability to work independently in a remote environment • Strong problem-solving skills and attention to detail • High school diploma or equivalent

🏖️ Benefits

• Competitive Pay: Attractive hourly rate with performance bonuses • Flexible Schedule: Choose shifts that fit your lifestyle • Remote Work: Enjoy the convenience of working from home • Paid Training: Get fully trained and supported from day one • Career Growth: Opportunities for advancement within the company • Supportive Team Environment: Collaborative and inclusive culture • Health Benefits: Medical, dental, and vision coverage (for eligible employees) • Paid Time Off: Vacation, sick leave, and holidays • Equipment Provided: Company-issued tools to help you succeed