Salesforce Certified Developer – ServiceCloud Voice, Amazon Connect

🔥 21 hours ago

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FormativGroup

51 - 200 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

FormativGroup is a B2B technology consulting and implementation firm that helps mid-market and enterprise clients modernize applications, workflows, and data infrastructure. They specialize in data architecture, system integration, application development, workflow automation, SaaS/PaaS ecosystem management, and AI roadmapping to enable governance, migrations, and interoperability across complex environments. FormativGroup serves regulated and enterprise sectors such as insurance, banking, mortgage & lending, wealth management, healthcare, and the public sector, focusing on outcome-based designs and continuous improvement.

📋 Description

• Design, develop, and deploy scalable Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud • Develop and maintain custom Apex classes, triggers, batch jobs, and asynchronous processes including Future and Queueable methods • Build and enhance Lightning Web Components using JavaScript and Apex • Configure and automate Salesforce using custom objects, fields, validation rules, record types, workflows, Flows, and page layouts • Create and execute unit tests, integration tests, and testing support activities • Develop and maintain Salesforce reports and dashboards • Manage Salesforce data updates and migrations using Data Loader, Workbench, and Data Import Wizard • Implement and manage Salesforce security and access controls, including Profiles, Permission Sets, Role Hierarchy, Organization-Wide Defaults, and sharing rules • Collaborate in Agile teams to translate business requirements into Apex, JavaScript, LWC, Flow, and declarative solutions • Support code promotion and deployments using Change Sets, ANT, Gearset, Git, and Jenkins • Support Experience Cloud delivery, including Sites, Portals, Communities, and Salesforce CMS • Contribute to troubleshooting, production support, technical documentation, and ongoing platform improvements • Support Service Cloud Voice and Amazon Connect-related development or integrations when needed

🎯 Requirements

• Salesforce certifications required, including Salesforce Platform Developer • 8+ years of Salesforce experience developing and managing applications on the Salesforce Platform • Strong understanding of Visualforce, Lightning Component Framework, Flow, Process Builder, Apex controllers, triggers, APIs, governor limits, web services, and batch jobs • Extensive hands-on Salesforce development experience with Apex, including classes, triggers, test classes, scheduled batch jobs, and asynchronous processing • Strong hands-on experience with Lightning Web Components, JavaScript-based UI/UX enhancements, Apex handlers, and JavaScript development • Proficiency building complex Salesforce Flows and using automation and declarative tools • Advanced Salesforce configuration expertise, including custom objects, fields, validation rules, record types, page layouts, and territory management • Experience delivering Apex- and LWC-heavy projects and translating technical requirements into development work • Experience with Gearset, version control, and CI/CD best practices • Experience delivering Sites, Portals, and Communities using Salesforce Experience Cloud and Salesforce CMS • In-depth knowledge of Sales Cloud, Service Cloud, and Experience Cloud • Preferred experience with Salesforce Service Cloud Voice and Amazon Connect • Administrator and additional Salesforce certifications are a strong plus • Excellent communication skills and ability to collaborate across technical and non-technical stakeholders • Must reside in AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, or Washington, DC • Must be authorized to work for any employer in the U.S.; no employment visa sponsorship • No third-party or Corp-to-Corp engagement

🏖️ Benefits

• Discretionary bonuses, commissions, or other incentive programs may be available • Comprehensive benefits package including medical, dental, vision, and 401(k) • Paid time off • Reasonable accommodations for individuals with disabilities

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