Senior Salesforce Business Systems Analyst

Job not on LinkedIn

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $115.8k - $151.9k / year

⏰ Full Time

🟠 Senior

🌐🕵️ Salesforce Analyst

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Formfactor

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📚 Education

🎯 Recruiter

Consulting • Education • Recruitment

Formfactor is a product design school based in Russia that offers training programs for aspiring and experienced designers, including job-placement (employment guarantee) and skills-development tracks. The organization runs career consultations, skills assessments, tailored learning programs, and has a large community of designers. Their services are aimed at individuals seeking to start or advance a career in product design.

📋 Description

• Serve as a primary administrator for the Salesforce platform across Sales, Sales Operations, Customer Service, and other business functions • Manage user onboarding, offboarding, role assignments, permission sets, and access requests • Maintain Salesforce data quality, security, governance, and change-management standards • Configure and support Salesforce user management, page layouts, fields and objects, validation rules, approval processes, flows, and record types • Troubleshoot user issues and coordinate resolution with technical resources • Partner with stakeholders to identify operational challenges and process-improvement opportunities • Facilitate discovery sessions, workshops, and requirements-gathering meetings • Document current-state and future-state processes, requirements, process flows, use cases, functional specifications, and user stories • Evaluate solution alternatives and recommend scalable Salesforce solutions • Liaise between business users and Salesforce development resources from enhancement intake through deployment • Coordinate projects, requirements reviews, solution design, testing, deployment planning, and UAT • Communicate project status, risks, dependencies, and recommendations to stakeholders and leadership • Drive user adoption through training, documentation, and change management • Support CRM roadmap planning, prioritization, and continuous process improvement

🎯 Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, Operations, or a related field, with 8 years of related experience; or 6 years with a Master's degree; or a PhD with 3 years of experience; or equivalent experience • Experience supporting Salesforce CRM environments • Experience in business systems analysis, CRM administration, business process improvement, or related roles • Experience gathering business requirements and translating them into functional system solutions • Experience working cross-functionally with Sales, Sales Operations, Customer Service, IT, and business stakeholders • Strong Salesforce administration knowledge and understanding of CRM best practices • Strong business process analysis and requirements-gathering skills • Ability to translate business needs into functional requirements and solution recommendations • Strong stakeholder management and facilitation capabilities • Experience coordinating work across business teams, developers, and external implementation partners • Strong project management and organizational skills • Experience documenting process flows, business requirements, use cases, and user stories • Salesforce Administrator Certification strongly preferred • Experience in semiconductor, manufacturing, technology, or complex B2B environments preferred

🏖️ Benefits

• Medical, dental, and vision insurance • Life insurance • Disability coverage • 401(k) with company match • Employee stock purchase plan (ESPP) • Paid time off • Quarterly profit-sharing bonuses • Flexible spending or savings accounts