Patient Registration Specialist

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

FORM │ Virtual obesity medicine clinic

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

📡 Telecommunications

💰 Series A on 2021-04

Healthcare Insurance • Wellness • Telecommunications

FORM is a virtual obesity medicine clinic that offers personalized, science-based weight loss programs. Patients have access to a Board-certified weight loss physician and a Registered Dietitian to develop a tailored plan that encompasses behavioral health, nutrition, physical activity, and FDA-approved medications, if appropriate. Utilizing the Form Health app, patients can engage in frequent video visits, message their Care Team, and monitor their progress. FORM partners with employers, health plans, and health providers to offer comprehensive obesity care. Their services are covered by national health insurance plans, including Medicare, focusing on a healthier future for their clients.

📋 Description

• Act as the primary point of contact for new patients via phone and email. • Provide clear guidance and elevated support as they complete all required initial enrollment steps. • Proactively support patients in completing their initial enrollment tasks within the Core platform. • Track patient progress to reduce "drop-off" during the sign-up phase. • Efficiently register and onboard a high volume of new patients primarily by phone. • Verify patient insurance information to confirm active coverage and eligibility. • Perform consistent outreach to encourage new patients to complete outstanding onboarding steps. • Offer valuable feedback and communicate patient experiences to internal teams.

🎯 Requirements

• At least two years of inbound phone experience in a fast-paced healthcare setting, patient enrollment, or high-volume customer service role. • A proven ability to manage a high volume of tasks independently while maintaining a focus on efficient workflows and enrollment targets. • Excellent verbal and written communication skills, with the ability to effectively convey information clearly and empathetically to diverse patient populations. • The ability to remain calm and professional while working through challenging calls or technical hurdles with patients. • Proficient computer skills, with the ability to quickly adapt to evolving technologies and proficiency in various platforms (e.g., Slack, Google Workspace, EMR systems like Elation, or custom-built enrollment platforms). • An empathetic and patient approach when working with individuals from diverse backgrounds and varying levels of technical comfort. • A proactive mindset, demonstrating adaptability and creative problem-solving abilities when faced with challenges.

🏖️ Benefits

• Competitive salary and equity in a high growth start-up • Comprehensive health benefits (medical, dental, vision) • 401k program • Flexible work schedules and paid time off • Paid parental leave