Director of Customer Compliance – Operational Governance

Job not on LinkedIn

🔥 14 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $90k - $120k / year

⏰ Full Time

🔴 Lead

🚔 Compliance

👻 Ghost score 0%

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Fortessa Tableware Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

🏨 Hospitality

🤝 B2B

👥 B2C

Hospitality • B2B • B2C

Fortessa Tableware Solutions is an integrated designer, developer and marketer of commercial and consumer tableware. It serves the global commercial foodservice market—including hotels and restaurants—and a growing high-end consumer segment. Known for innovative design, high-quality manufacture, and strong customer service, Fortessa’s dinnerware, flatware and drinkware are widely used in 4- and 5-star hotels and restaurants and sold through thousands of retail locations and many websites. As part of the Zwiesel Fortessa Group, the company focuses on delivering premium tableware solutions that bridge B2B hospitality needs and B2C retail experiences.

📋 Description

• Lead and oversee the company's customer compliance program across multiple customer channels and business units • Review and interpret customer requirements, routing guides, scorecards, audits, certifications, and compliance updates • Manage customer compliance portals and serve as a key point of contact for customer requirements and compliance activities • Coordinate requirements across departments and ensure clear ownership, follow-up, and accountability • Monitor customer compliance performance, scorecards, audit findings, and chargebacks to identify risks and improvement opportunities • Lead cross-functional initiatives, corrective actions, and process improvements • Support customer onboarding, new program launches, and account transitions • Partner with IT and business system owners on ERP, WMS, TMS, EDI, and customer-facing compliance requirements • Develop and improve processes, procedures, training, and tools that strengthen compliance and operational performance • Identify opportunities to streamline processes, improve visibility, and reduce customer compliance risk • Serve as a subject matter expert and resource to leadership and cross-functional teams • Work closely with Operations, Supply Chain, Logistics, Quality, Customer Service, Sales, IT, Finance, and other teams

🎯 Requirements

• Bachelor's degree in Business, Supply Chain, Operations, Logistics, or a related field, or equivalent experience • 5+ years of experience in customer compliance, supply chain, logistics, operations, retail support, or a related field • Experience interpreting and implementing customer-specific requirements within a manufacturing, distribution, retail, hospitality, or consumer products environment • Strong understanding of customer routing guides, packaging and labeling requirements, shipping compliance, and electronic transactions/EDI • Experience leading cross-functional projects and driving accountability across multiple departments • Strong analytical, organizational, communication, and problem-solving skills • Demonstrated experience developing and improving compliance processes and operational programs • Customer compliance experience with major retail, hospitality, foodservice, or e-commerce customers • Experience with customer compliance portals, scorecards, audits, and onboarding • Familiarity with ERP, WMS, TMS, EDI, and customer-facing compliance systems • Experience in consumer products, housewares, hospitality supply, manufacturing, or distribution • Ability to walk warehouse floors • Ability to travel occasionally

🏖️ Benefits

• Quarterly bonus opportunities based on individual and company performance • Medical insurance • Life insurance • Disability insurance • 401(k) retirement savings plan with company match • Company-paid holidays • Paid time off (PTO) • Work/life balance • Creativity and collaboration opportunities • Making a difference in the community

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