Account Manager, North America, SMB

Job not on LinkedIn

🕒 August 26

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Equity on 2020-03

Healthcare • Manufacturing • Logistics

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Serve as the primary point of contact for assigned SMB customers • Conduct periodic customer check-ins and identify opportunities for improvement • Build relationships with operational and mid-level customer stakeholders • Advocate for customers internally and ensure timely issue resolution • Drive contract renewals and identify incremental growth opportunities • Promote additional SaaS modules, features, and services • Manage a defined book of business and achieve revenue targets through pipeline management • Help customers understand the value of Accruent solutions and best practices • Partner with Customer Success and Support teams to maintain customer satisfaction • Share tips and resources to help customers maximize their investment • Monitor account health and escalate churn risks • Maintain Salesforce or other CRM records for forecasts, renewals, and pipeline activities • Provide updates on account performance and growth opportunities • Collaborate with Marketing, Customer Success, and Professional Services • Communicate customer feedback and enhancement requests to Product Management • Stay informed about Accruent offerings and competitive positioning • Share relevant insights and best practices with customers

🎯 Requirements

• 2–4 years of experience in account management, inside sales, or customer success within B2B SaaS or software • Demonstrated success managing multiple SMB accounts and meeting revenue or retention goals • Strong communication and relationship-building skills • Familiarity with CRM tools such as Salesforce • Experience in asset management, facilities, or real estate-related software is a plus • Understanding of SaaS renewals and upsell motions

🏖️ Benefits

• Personal development resources, coaching, and support through Accruent’s “Grow Without Limits” program • Equal opportunity employer • Reasonable accommodations for applicants with disabilities