Junior Account Manager

Job not on LinkedIn

🕒 September 22

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Equity on 2020-03

Healthcare • Manufacturing • Logistics

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Support Sales Representatives with post-sale activities • Act as the primary customer support contact for assigned accounts • Drive cross-sell and upsell opportunities • Track customer orders and follow up on delivery timelines • Assist with renewals and contract follow-ups • Triage incoming customer complaints and determine appropriate resolution paths • Coordinate with internal departments to resolve customer issues quickly • Maintain accurate CRM and case management records in MSD • Record customer interactions, complaints, and resolutions • Maintain customer profiles, interaction histories, and notes • Categorize and close cases/tickets within designated timeframes • Communicate proactively with customers and follow up on missing information • Assist with quotes, proposals, product literature, onboarding materials, and training planning • Identify recurring service issues and process inefficiencies and report trends to leadership • Recommend workflow, communication, and customer touchpoint improvements • Participate in team huddles and process improvement projects • Stay informed about product offerings, promotions, pricing, and service changes • Share relevant product and promotional details with customers • Coordinate with marketing and sales enablement teams on current collateral • Track response times, resolution rates, satisfaction, and other KPIs • Share insights to improve service delivery and support outcomes

🎯 Requirements

• Bachelor’s degree in Business, Sales, or a related field, or equivalent work experience • 1+ years of experience in sales, account management, or related roles • Experience within healthcare or SaaS industries preferred • Excellent communication, presentation, and negotiation skills • Strong organizational skills • Proficiency in CRM software and Microsoft Office Suite

🏖️ Benefits

• Remote work arrangement • Equal opportunity employer • Reasonable accommodations for applicants with disabilities

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