Technical Support Consultant I

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Equity on 2020-03

Healthcare • Manufacturing • Logistics

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Resolve escalated incidents and service requests through advanced troubleshooting and technical analysis • Analyze logs, configurations, APIs, integrations, authentication, and release changes to identify root causes and coordinate corrective action • Reproduce issues in test or sandbox environments • Translate technical findings into actionable guidance for varied audiences • Communicate progress, impact, uncertainty, ownership, and next steps throughout the support lifecycle • Partner with Engineering and Product on defects, performance issues, compatibility concerns, and enhancements • Document investigations, decisions, and resolutions in support and knowledge systems • Identify recurring issues and recommend improvements to processes, documentation, monitoring, and reliability • Create technical content and strengthen Tier 1 support capabilities • Manage escalations through resolution or appropriate handoff • Build proficiency across multiple assigned products, with primary ownership of one • Participate in scheduled after-hours product support rotations • Resolve complex issues through disciplined investigation and collaboration • Improve support processes, product reliability, and customer experience using recurring-issue analysis

🎯 Requirements

• 3+ years of experience in technical support, application support, product support, IT operations, or a related field • Experience troubleshooting multi-tier applications, including web applications, APIs, databases, and authentication technologies such as SAML and OAuth • Hands-on experience with browser developer tools, HAR files, API testing tools such as Postman, and log analysis or monitoring platforms • Working knowledge of incident, problem, and knowledge management practices • Strong analytical skills and curiosity and persistence to find root causes • Ability to explain complex technical information clearly and credibly to technical and non-technical audiences • Ability to adjust technical depth and terminology without sacrificing accuracy • Consistent ownership, follow-through, judgment, and professionalism during escalations • Ability to collaborate across teams while maintaining accountability for next steps • Preferred: experience supporting Windows Server, IIS, networking and web fundamentals, Microsoft SQL Server, identity platforms/directories such as Auth0, Microsoft Entra ID, or Active Directory • Preferred: experience supporting SaaS and customer-managed on-premises applications and coordinating resolution with Engineering, Cloud Operations, Professional Services, or customer IT teams

🏖️ Benefits

• Comprehensive U.S. benefits including health and wellness coverage, life and disability insurance, retirement contributions, open paid time off, and at least 10 paid holidays • Paid parental and bonding leave • Fertility and family-planning support • Adoption assistance • Backup care • Mental-health programs • Financial-wellness programs • Employee-discount programs • Education-assistance programs • Flexibility to work remotely or from a company office where available • Additional pay for approved on-call shifts • Opportunities to build transferable technical, customer-support, and leadership skills and pursue future roles across Fortive • Collaborative team environment • Equal opportunity employer and reasonable accommodations for applicants with disabilities

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