Senior Application Support Analyst – CMS

🔥 1 minute ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $67.3k - $90.9k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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MRO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

📋 Compliance

💰 Series unknown on 2019-11

Healthcare • SaaS • Compliance

MRO is an enterprise healthcare software company that provides a Clinical Data Exchange Platform (CDXP) and modular solutions to securely curate, normalize, and exchange clinical data across providers, payers, registries, and clinical data requesters. MRO helps hospitals, health systems, ambulatory practices, and payers streamline release of information, compliance workflows, MIPS/quality reporting, ACO tracking, and clinical intelligence by connecting to hundreds of disparate EHRs, reducing administrative burden and accelerating patient-focused care delivery. The company emphasizes security and regulatory compliance and has been recognized with Best in KLAS awards for Release of Information.

📋 Description

• Prepare, validate, and submit regulatory data and reports required by CMS and The Joint Commission on annual and quarterly cycles • Own end-to-end CMS and TJC submissions, including eligibility confirmation, file validation, submission, client notification, and closeout for all facilities • Maintain the submission tracker and status dashboard with documented status and named ownership for every facility • Monitor regulatory updates, submission deadlines, and specification changes and incorporate them into workflows and documentation • Resolve user-reported issues related to MRO healthcare product applications and related systems and technology • Use documentation, technical knowledge, troubleshooting processes, diagnostic tools, and other resources to resolve user issues • Create, update, and maintain training courseware, training videos, course outlines, and training/reference guides • Promote client and employee user satisfaction through responsive and proactive customer service • Communicate through ticketing systems, instant messaging, VOIP, or telephony solutions • Document actions and prescribed information in ticketing systems and other tools • Develop technical support capabilities and assist with other support activities as needed • Collaborate with clinical, operational, compliance, IT, development, and infrastructure teams

🎯 Requirements

• Knowledge of CMS and Joint Commission regulatory quality submission requirements • Strong attention to detail and data validation skills • Ability to review large, complex datasets for accuracy and completeness • Ability to manage multiple facility submissions against firm regulatory deadlines • Ability to investigate, diagnose, and resolve complex software issues • Experience with basic database interactions, including Microsoft SQL Server or similar systems • Basic experience with software engineering platforms, web applications, hosting, security, databases, back-end systems, and front-end user interfaces • Experience with commercial ITSM tools such as Jira or ServiceNow • Experience with Microsoft 365 Suite • Basic Windows and MacOS troubleshooting • Basic troubleshooting of browser-based applications, including Chrome developer tools • Experience using emerging AI technologies such as Microsoft Copilot, Claude, Gemini, Cursor, or equivalent • Ability to use data validation tools and methods • Prior experience with CMS, TJC, or other healthcare regulatory quality reporting programs preferred • Experience documenting or improving operational workflows and SOPs preferred • Minimum of 2+ years of experience in a technical support role • Experience with or knowledge of regulatory quality submissions • Experience with EMR systems, standards, and terminology • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience) preferred

🏖️ Benefits

• Annual cash bonus eligibility • Medical insurance • Dental insurance • Vision insurance • Life insurance • 401(k) plan

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