Technical Support Professional

🔥 1 minute ago

🏈 Alabama, Arizona, +36 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Respond to customer inquiries via phone, email, and chat • Diagnose and troubleshoot software issues reported by end-users • Provide step-by-step technical assistance for application problems • Support enterprise software applications across complex customer environments • Identify, document, and resolve software bugs and issues • Own complex or escalated technical issues and coordinate with Development, QA, and Product teams • Escalate issues to higher-level support or development teams when necessary • Follow up with customers to ensure issues are fully resolved • Maintain customer satisfaction through courteous and efficient support • Provide customers with regular support-ticket status updates • Document support requests, troubleshooting steps, and resolutions in the ticketing system • Create and update knowledge base articles and technical documentation • Maintain accurate records of customer interactions and support activities • Provide feedback on recurring issues and suggest improvements to Development, QA, and Product teams • Participate in team meetings and training sessions • Support coordination of day-to-day team activities, customer coverage, and request prioritization when required • Provide guidance and support to colleagues and promote knowledge sharing • Identify support-request trends and recommend improvements to software performance and user experience • Stay current with software updates, industry trends, and support best practices • Contribute to team processes, technical knowledge, and support practices • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent relevant professional experience (Essential) • Proven experience in a technical support or help desk role (Desirable) • Experience supporting enterprise software applications in complex customer environments (Desirable) • Experience with software troubleshooting and diagnostic tools (Desirable) • Familiarity with ticketing systems and customer support software, e.g., Salesforce and JIRA (Desirable) • Familiarity with i2 Software (Desirable) • Previous experience in a senior, lead, mentoring, or coordinating role within a technical support environment (Desirable) • Proficiency in Windows, macOS, and Linux (Desirable) • Knowledge of relational database systems including MS SQL, MS Access, DB2, Postgres, or Oracle (Desirable) • Understanding of networking fundamentals and protocols (Desirable) • Ability to troubleshoot enterprise applications, operating systems, databases, and network environments (Desirable) • Excellent communication and interpersonal skills • Strong problem-solving and analytical abilities • Ability to work independently and collaboratively as part of a geographically distributed international team • Ability to provide guidance and support to colleagues • Sound judgement, initiative, and confidence when taking ownership of complex technical or customer-facing situations • Strong organizational skills and ability to prioritize competing customer and technical requirements • Patience and a positive attitude when dealing with challenging customer situations

🏖️ Benefits

• Remote work environment • Occasional scheduled weekend support coverage