L1 Support Engineer – Spanish Backup

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Instructure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Instructure on 2024-07

Education • SaaS • B2B

Instructure is an education-technology company that builds cloud-based learning and assessment platforms, best known for Canvas LMS. It provides an integrated ecosystem of SaaS products and services — including learning management, standards-aligned assessment (Mastery), credentialing and records (Parchment), analytics, and tools for K–12, higher education, and business/government training. Instructure focuses on student success, partner integrations, and scalable solutions for institutions and organizations to deliver, assess, and credential learning.

📋 Description

• Provide technical assistance to end users of Canvas learning management software • Support learning management system administrators and corporate users • Provide troubleshooting and technical support via phone, web-based tools, and email • Advise clients on product use and address specific user issues • Act as liaison between customers and Tier 2 Support during escalations • Work tickets from administrators, faculty, staff, and student end users via web-based ticketing system, phone, or live chat • Validate and clarify reported issues • Answer how-to questions • Resolve end-user issues through the Canvas user interface • Replicate, troubleshoot, and describe simple bugs • Maintain thorough records of actions in the ticketing system • Escalate issues not resolvable at L1 to the L2 Support team • Provide timely updates to users • Create Support process documentation when assigned • Perform other duties assigned by the supervisor

🎯 Requirements

• Ability to read, write and speak fluently in Spanish • Strong technical, troubleshooting, and analytical skills • Proven ability to function in a self-directed environment • Ability to excel in a fast-paced, agile environment • Critical thinking and strong problem-solving skills • Ability to think quickly and communicate positively • Ability to work proactively and readily embrace change • Ability to handle clients professionally during all interactions • Strong written and verbal communication skills • Background check required • Identity verification may require legal name, current physical location, valid contact number, and residential address • Must accurately represent personal and professional information

🏖️ Benefits

• Competitive compensation • Full-time employee ownership program • Flexible work culture • Generous time off, including local holidays and the annual “Dim the Lights” period • Comprehensive wellness programs and mental health support • Learning and development resources • Professional development tools and tuition reimbursement • Technology and tools needed to do the work • Motivosity employee recognition program • Inclusive, supportive culture