Software Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DCS - Designed Conveyor Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

DCS - Designed Conveyor Systems is a company with over 40 years of experience in the design and implementation of material handling and warehouse automation solutions. They offer custom conveyor design and integration for various industries, focusing on e-commerce, multi-channel fulfillment, and diverse distribution applications. Their services include supply chain consulting, system design and integration, and customer support. DCS prides itself on providing tailored solutions using both conventional and automated material handling technologies, aiming to enhance operational efficiency and maximize return on investment for their clients. They work closely with customers in a partnership model, leveraging a broad range of technologies to meet unique operational needs.

📋 Description

• Provide software support for customers with complex conveyor and robotics systems • Answer support calls and identify software and network issues • Perform root cause analysis and develop resolution plans • Serve as the SME on WMS/WES/WCS • Remote into customers' business-critical automation systems as part of a Service Desk team • Evaluate downtime and degraded systems using Windows server status, services, trace files, event logs, and user discussions • Troubleshoot Linux environments, including configuration files and logs • Apply knowledge of software architecture, applications, databases, and cloud services • Collaborate with Software QA and Implementation teams • Troubleshoot TCP/IP networks in the context of application issues • Provide customer clarity and document troubleshooting for failure mode analysis • Serve as primary contact for select customer sites after implementation, including site visits • Communicate with customers regarding products, services, and issue resolution • Maintain records of customer interactions, feedback, warranties, support contacts, and service discontinuance orders • Keep system and equipment information current • Follow up on unresolved issues, coordinate with departments, and ensure resolution

🎯 Requirements

• Bachelor's Degree in Computer Science or relevant experience • 2+ years of related experience, preferably with warehouse management (WMS), warehouse control (WCS), and warehouse execution (WES) systems • Familiarity with warehouse distribution and fulfillment centers • Strong troubleshooting abilities • Clear verbal and written communication • Ability to participate in a rotational 24/7 on-call team with a 15-minute response time while on call • Excellent customer service skills • Ability to collaborate effectively with cross-functional teams • Ability to manage competing priorities • WMS/WES/WCS troubleshooting skills • Linux command-line proficiency • Experience reviewing or modifying system configuration files and parsing logs • Knowledge of software architecture, applications, databases, and cloud services • TCP/IP computer networking knowledge

🏖️ Benefits

• Flexible PTO • Competitive salaries • Health benefits • 401(k) with a 100% match up to 5% • Discretionary Profit-Sharing Program • Employee flexibility and autonomy • Community outreach opportunities • Company events and team activities • Family-like culture and casual, focused work environment