Solutions Support Engineer

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $126k - $172k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Provide outstanding technical support for Wiz products as part of a global team. • Troubleshoot customer technical problems using debugging, networking, and system administration. • Update documentation and create customer solutions when needed. • Scale the support offering through coding and scripting. • Own, troubleshoot, and solve customer technical issues. • Identify cases requiring technical or strategic escalation. • Create, maintain, and coordinate incident management requests to product or engineering. • Design and implement scalable support solutions through automation. • Participate in on-call rotation for after-hours, holiday, and weekend support coverage.

🎯 Requirements

• Must be comfortable working 9-6 EST. • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role. • 2+ years of experience with Cloud technologies (Azure, AWS, GCP). • 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications. • Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON. • Proficiency with command-line tools and Linux operating system environments. • Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States. • Must have the legal right to work in the United States without visa sponsorship.

🏖️ Benefits

• Bonus • Equity • Benefits • Google benefits (details not specified in the posting)