Senior Sales Support Analyst

🔥 57 minutes ago

🇺🇸 United States – Remote

💵 $70.4k - $119.7k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FIS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

FIS is a leading provider of technology solutions for financial institutions, businesses, and governments worldwide. It offers a comprehensive suite of banking, lending, and payment solutions designed to help entities thrive in the digital age. FIS focuses on providing advanced solutions that improve efficiencies, reduce costs, and enhance customer satisfaction by offering services such as digital banking, automated finance, wealth management, and payment processing. With its expertise in fintech, FIS powers the global economy by ensuring secure and efficient money management throughout its lifecycle, from storage and transfer to investment and compliance.

📋 Description

• Analyze pod-level performance across pipeline, activity, conversion, attainment, productivity, and quality metrics • Conduct recurring KPI and trend analysis to identify performance gaps, risks, opportunities, and coaching priorities • Prepare scorecards, insights, and summaries for manager reviews, pod-level business discussions, and leadership updates • Partner with BDR managers to support pod-level operating rhythms, performance reviews, and execution planning • Help managers understand performance trends and identify potential root causes behind gaps • Support follow-up actions tied to performance improvement, process adherence, tool adoption, and operational priorities • Support training and adoption for BDR tools, systems, and workflows, including CRM, prospecting, sequencing, reporting, and productivity tools • Create and deliver tool training materials for new hires, existing BDRs, and managers • Develop user guides, job aids, quick reference materials, and process documentation • Create, maintain, and organize SOPs, playbooks, training guides, onboarding materials, process maps, and manager resources • Translate business priorities and process changes into clear documentation • Support onboarding and readiness activities • Support process adherence, data quality reviews, CRM hygiene efforts, and operational audit activities • Track operational issues, documentation gaps, adoption challenges, and process improvement opportunities • Help maintain operating standards, ways of working, and supporting materials for pod-level execution

🎯 Requirements

• Bachelor’s degree in business, Finance, Analytics, Marketing, Operations, or a related field, or equivalent work experience • 2+ years of experience in business operations, sales operations, revenue operations, enablement, business analytics, or a similar function • Experience supporting sales, business development, customer-facing, or revenue-generating teams • Strong analytical skills with experience reviewing performance metrics, identifying trends, and summarizing insights • Experience creating reports, scorecards, presentations, documentation, or training materials • Ability to translate data and process information into clear recommendations and practical guidance • Proficiency with Microsoft Excel and PowerPoint • Preferred: experience supporting BDR, SDR, inside sales, sales enablement, sales operations, or revenue operations teams • Preferred: experience using CRM, prospecting, sequencing, reporting, or sales productivity tools such as Salesforce, Dynamics, Apollo, Outreach, Power BI, or similar platforms • Preferred: experience developing SOPs, playbooks, job aids, onboarding materials, or training resources • Preferred: experience conducting KPI analysis, trend analysis, root cause analysis, or performance reporting • Preferred: experience supporting technology adoption, change management, or process improvement initiatives • Preferred: experience partnering directly with frontline sales or business development managers • Preferred: familiarity with AI-enabled productivity tools, sales workflow automation, or data visualization platforms

🏖️ Benefits

• Opportunities to innovate in fintech • Tools for personal and professional growth • Internal career growth opportunities • Inclusive and diverse work environment • Resources to invest in your community