Maintenance Technical Support Coordinator – IV

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Take complete ownership of Tier 2 emergency roadside cases from start to finish • Assess, research, troubleshoot and remedy vehicle roadside breakdowns handled through Ryder Customer Response Center • Determine whether to dispatch an internal technician or use a third party • Resolve technical problems involving Ryder lease or contract vehicles • Communicate by phone with customers in breakdown situations and execute the best resolution • Improve customer uptime and experience through rapid issue resolution • Assist with follow-ups, escalations and service provider interactions • Provide summaries and analysis to improve breakdown handling, OEM quality and warranty issues • Provide updated technical knowledge, OEM information, technical training and bulletins to the maintenance team • Mentor the Tier 1 call center team • Provide status updates, participate in meetings and deliver periodic training • Perform other duties as assigned

🎯 Requirements

• H.S. diploma/GED required • Vocational or Technical Certification preferred - ASE certifications • Four (4) years or more in transportation maintenance required • Two (2) years or more in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required • Five (5) years or more working in a Ryder Operations (shop) environment preferred • Two (2) years or more in Ryder operations direct customer service exposure preferred • Highly technical expertise related to Ryder fleet assets • Expertise in refrigeration, lift gate, electrical, after-treatment systems, OEM platform and Ryder technical certifications/qualifications • Ability to speak, understand, read and write English • Ability to speak, understand, read and write Spanish preferred • Basic computer skills, including Ryder systems, automated shop computers and diagnostic testing equipment • Must be available for alternate shifts/schedules including evenings, weekends and on-call as needed • Must possess demonstrated analytical and repair skills in overall vehicle maintenance

🏖️ Benefits

• Medical, prescription, dental, vision, life insurance and disability insurance options • Paid time off for vacation, illness, bereavement, family and parental leave • Tax-advantaged 401(k) retirement savings plan • Annual bonus, commission, and/or long-term incentive plan may be available depending on position level/type