Technical Support Representative

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $30k - $48k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peraton

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Peraton is a mission-focused enterprise that supports national security initiatives through advanced IT and cyber services. They provide capabilities in areas such as cyber defense, cloud operations, engineering, and intelligence. With a commitment to solving complex challenges, Peraton integrates data-driven technologies to ensure mission success for their military and government clients.

📋 Description

• Provide Tier I and II technical support for software, hardware, and network problems • Diagnose problems and guide users through step-by-step solutions • Resolve first- and second-tier technical support issues for end-users • Use automated information systems to analyze routine situations • Review, sort, code, and potentially prioritize incoming computer-generated and verbal requests • Resolve problems or escalate them to senior technical support as necessary • Fulfill user requests for information and training on available databases • Conduct technical research supporting information requests related to ongoing programs and proposal efforts • Maintain network diagrams and circuit records • Instruct users in the use of PCs and networks • Perform basic PC, PBX, and network software programming as needed • Collaborate with network services, software engineering, and applications development teams to restore services and identify or correct core problems

🎯 Requirements

• High school diploma with 0 years of experience • High School level reading, writing, and analytical skills • Must be a U.S. Citizen • Able to obtain Public Trust Clearance • Experience with problem solving • Experience with customer solutions • Experience providing Tier I and II technical software, hardware, and network problem resolution • Ability to perform problem diagnosis and guide users through step-by-step solutions

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Health savings account • Short-term disability • Long-term disability • Employee Assistance Program (EAP) • Parental leave • 401(k) • Paid time off (PTO) for vacation • Company-paid holidays • Potential overtime • Shift differential • Discretionary bonus