Technical Support Representative

🔥 1 minute ago

🥔 Idaho, Oregon, +1 more states – Remote

🥔 Idaho – Remote 🌲 Oregon – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Shaw Industries

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

🛒 Retail

🏭 Manufacturing

Retail • Manufacturing

Shaw Industries is a global flooring and surface solutions provider, supplying carpet, resilient, hardwood, tile and stone, synthetic turf, and other specialty products to residential and commercial markets worldwide. As a wholly owned subsidiary of Berkshire Hathaway, Inc. , Shaw is committed to innovation, quality, and sustainability. The company takes a customer-focused and growth-minded approach, with a large portfolio of brands including Anderson Tuftex, COREtec, Shaw Floors, and Patcraft. Employing approximately 18,000 associates globally, Shaw is dedicated to exceeding customer expectations and fostering vibrant communities while continuously striving for environmental responsibility. The company is headquartered in Dalton, Georgia and achieves over $6 billion in annual sales.

📋 Description

• Provide technical support for commercial and residential flooring businesses • Install commercial and residential flooring products professionally in applicable end-use environments • Support sales representatives with product, installation, and performance-related projects • Support business on job starts • Inspect field projects, analyze problems, offer solutions, recommend corrective actions, and demonstrate solutions to customers when required • Prepare and promptly submit inspection reports, product reviews, and related documents • Turn field situations into training opportunities and leave knowledgeable resources for future issue resolution • Discuss and defend advanced installation techniques verbally and in writing • Support training efforts and sales events for customers and sales associates • Cross-train on all flooring products and train Level 1 and 2 Technical Representatives • Plan and supervise test installations and assist R&D and corporate quality with new product development • Identify and recommend local resources to support field service efforts • Schedule travel and coordinate customer appointments • Follow Shaw travel and departmental procedures • Travel 60–80% to job sites during the week

🎯 Requirements

• High School diploma or GED • Minimum of 5 years of Commercial Flooring installation experience • Extensive understanding of commercial and residential resilient installation processes, methods, tools, and techniques • Sheet goods, heat welding, and flash coving experience are a plus • Carpet installation experience and/or professional certifications are a plus • Strong communication, presentation, and training skills • Ability to translate technical information into practical guidance for customers, installers, sales personnel, general contractors, and internal business partners • Ability to support sales efforts by building credibility, asking effective questions, understanding customer needs, and communicating solutions professionally, confidently, and persuasively • Leadership abilities and professionalism • Ability to maintain confidentiality of sensitive and proprietary information • Self-motivated with good organizational and time management skills • Adaptable and willing to accommodate sudden schedule changes • Ability to travel by car and air unassisted • Ability to work in a plant environment near automated equipment, including standing, stooping, and/or sitting for extended periods • Ability to lift and carry up to 100 pounds • Ability to determine pattern repeats, color variations, and shade variations • Required competencies: Build Trusting Relationships; Coach and Support; Influence Others; Deliver Compelling Communication; Demonstrate Good Judgement; Plan and Organize

🏖️ Benefits

• Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities