Technical Support Representative

🔥 0 minutes ago

⛰️ Colorado, Texas – Remote

⛰️ Colorado – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Shaw Industries

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

🛒 Retail

🏭 Manufacturing

Retail • Manufacturing

Shaw Industries is a global flooring and surface solutions provider, supplying carpet, resilient, hardwood, tile and stone, synthetic turf, and other specialty products to residential and commercial markets worldwide. As a wholly owned subsidiary of Berkshire Hathaway, Inc. , Shaw is committed to innovation, quality, and sustainability. The company takes a customer-focused and growth-minded approach, with a large portfolio of brands including Anderson Tuftex, COREtec, Shaw Floors, and Patcraft. Employing approximately 18,000 associates globally, Shaw is dedicated to exceeding customer expectations and fostering vibrant communities while continuously striving for environmental responsibility. The company is headquartered in Dalton, Georgia and achieves over $6 billion in annual sales.

📋 Description

• Provide expertise in cleaning and maintenance of commercial and residential flooring products • Support sales representatives with training, projects, and product performance • Provide technical support and training to professional carpet/floor cleaning, janitorial supply, facility management, and related groups • Train new-hire sales representatives on cleaning and maintenance • Attend trade shows as a technical resource, providing training, demonstrations, and technical guidance • Inspect field projects, analyze problems, recommend corrective actions, and demonstrate solutions to customers • Prepare and submit inspection reports, product reviews/testing, and related documents • Approach field situations as training opportunities and develop knowledgeable customer resources • Discuss and defend cleaning and maintenance techniques verbally and in writing • Develop technical literature, technical bulletins, and maintenance videos, and provide sign-off in the Shaw warranty process • Conduct cleaning studies to address industry cleaning issues • Evaluate and test cleaning chemicals, machines, and equipment • Plan and conduct cleaning trials

🎯 Requirements

• High School Diploma or GED • Minimum of 3 years of commercial and residential cleaning and maintenance experience • Extensive understanding of commercial and residential cleaning and maintenance processes, methods, equipment, chemicals, and techniques • Adequate public speaking, teaching, and training skills, verbally and in writing • Ability to interact with customers, installers, sales personnel, and general contractors • Leadership abilities and professionalism • Ability to maintain confidentiality of sensitive and proprietary information • Self-motivated, organized, and effective time management skills • Willingness to accommodate sudden changes in schedule • Ability to travel by car and air unassisted • Ability to perform floor cleaning and maintenance from standing or kneeling positions • Ability to bend, stoop, squat, reach, and manipulate cleaning equipment and materials • Ability to lift and carry up to 100 pounds • Ability to work outside normal daytime hours and in environments ranging from 40–95°F, with exposure to light dust and spot-cleaning solvents • Preferred: resilient cleaning and maintenance experience and/or professional certifications • Preferred: carpet cleaning and maintenance experience and/or professional certifications

🏖️ Benefits

• Remote work opportunity • 8 Hr non-rotating shift • Equal opportunity employment