NOC Support Engineer

🔥 26 minutes ago

🌐 United States, United Kingdom – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote

🌵 Arizona, California, +17 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $80k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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Transaction Network Services (TNS)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

📡 Telecommunications

💳 Fintech

🔐 Security

Telecommunications • Fintech • Security

Transaction Network Services (TNS) is a technology company that specializes in providing secure network solutions for businesses. TNS offers a range of services, including communications and connectivity solutions for financial markets, payments markets, and enterprises. Their services include call authentication, robocall protection, low latency trading infrastructure, and managed hosting, among others. TNS aims to reduce complexity and enhance security and interoperability with innovative Infrastructure-as-a-Service (IaaS) solutions that support businesses in connecting, transacting, and operating seamlessly across the globe. The company is known for its resilience and trusted network infrastructure services, benefiting clients ranging from telecommunications to financial services and payment solutions providers.

📋 Description

• Support global large-scale TCP/IP, VPN and MPLS networks • Configure and troubleshoot Cisco, Arista and Juniper routers and switches • Manage vendor support interactions with Cisco and Juniper TAC • Perform second-level network and protocol troubleshooting and debugging • Coordinate, schedule and support network maintenance and change management activities • Provide rotating after-hours on-call escalation support • Perform operation readiness checks for project acceptance into the NOC • Manage incidents to restore client and network services with minimal impact • Monitor event management systems • Monitor and manage inbound customer email • Respond to inbound telephone calls to Network Operations • Raise incident tickets in the incident management system • Triage incidents using defined runbooks • Engage NOC engineers and follow incidents through successful resolution • Work as part of a global team providing 24x7 IP Desk coverage on a rotation basis

🎯 Requirements

• TCP/IP, VPN, MPLS and routing knowledge, including OSPF, BGP, EIGRP, RIP and IS-IS • Hands-on experience configuring Cisco, Arista and Juniper routers and switches • ITIL Certification • Experience with Microsoft Office software, communications software and Visio • Experience working with external customers • Experience providing support for NOC environments • Computer Science / applicable degree, or equivalent work experience is preferred • Experience in a financial industry support role, preferably with a Financial Markets managed service provider or independent software vendor • Understanding of Financial Markets, including Equity, Futures and Options • Advanced knowledge of exchange market data and order routing protocols • Experience supporting and troubleshooting multicast market data streams • Experience with Change Management Processes • 3-5 years’ experience troubleshooting circuits • 3-5 years’ experience with Network Operations and Troubleshooting • Strong written and verbal communications skills • Direct trading experience advantageous

🏖️ Benefits

• Medical and dental coverage • Life insurance • Paid holidays and vacations • 401K plan with company match