Technical Support Engineer – Federal

🔥 0 minutes ago

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Hitachi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Hitachi, Ltd. is a global company that operates in various sectors with a focus on social innovation. Hitachi provides advanced digital solutions, services, and technologies under its brand 'Lumada' to solve customers’ challenges and enhance societal value. The company is committed to sustainability and environmental, social, and governance (ESG) initiatives, aiming to improve quality of life through technologies that foster a sustainable society. Hitachi's products and solutions span digital systems, green energy, mobility, and connective industries, promoting digital transformation of business systems and social infrastructure. Founded in 1910, Hitachi's long-standing dedication to innovation and societal development makes it a leader in driving positive change worldwide.

📋 Description

• Serve as a first point of contact for federal customers experiencing technical issues with enterprise storage systems and related infrastructure • Receive, document, categorize, and prioritize technical support incidents and service requests • Perform Level 1 troubleshooting using established procedures, diagnostic tools, and technical knowledge resources • Investigate hardware, software, system performance, connectivity, storage, networking, SAN, NAS, Fibre Channel, and iSCSI issues • Collect and analyze system information, logs, error messages, and configuration details • Follow troubleshooting workflows and service-level agreements to ensure timely response and escalation • Deliver responsive, professional technical support and communicate technical information clearly • Maintain detailed case documentation and provide timely customer updates • Collaborate with Level 2 and Level 3 engineering teams on complex technical issues • Identify recurring issues and communicate trends or potential improvements • Contribute to troubleshooting procedures and technical knowledge resources • Participate in technical training, knowledge-sharing sessions, and professional development • Build expertise in enterprise storage, networking, and infrastructure technologies

🎯 Requirements

• U.S. citizenship is required to support federal customer environments • Foundational knowledge of IT systems, hardware, networking, or technical troubleshooting • Strong analytical, critical-thinking, and problem-solving skills • Excellent written and verbal communication skills • Ability to manage multiple technical issues, prioritize competing requests, and maintain accurate documentation • Strong attention to detail and ability to follow established technical procedures • Ability to work independently in a remote environment while collaborating effectively with a distributed team • Demonstrated curiosity, adaptability, and willingness to learn new technologies • Availability to work an assigned shift within a 24/7/365 technical support operation, including potential weekends and holidays • Relevant technical education, certifications, military technical training, or equivalent practical experience • Experience with enterprise storage technologies, operating systems, server hardware, networking, virtualization, cloud storage, ticketing systems, or regulated technology environments is beneficial but not required • Industry certifications such as CompTIA A+, Network+, Server+, or relevant vendor-specific certifications are beneficial but not required

🏖️ Benefits

• Competitive salary and benefits packages • Medical, Dental, and Vision Insurance • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) • 401(k) Retirement Savings Plan with Company Match • Company-Paid Life and Disability Insurance • Flexible Paid Time Off and Company Holidays • Employee Assistance Program (EAP) • Employee Stock Purchase Plan (ESPP) • Professional Development and Training Opportunities • Wellness and Employee Recognition Programs • Remote work flexibility • Annual incentive (bonus) program, where applicable • Opportunity to work on industry-leading mission centric technologies • Collaborative and inclusive workplace culture