Business Systems/Application Support Analyst

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $107.5k - $204.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.

📋 Description

• Support cross-functional stakeholders across Global Trade, Licensing, Cybersecurity, Digital Technology, and Engineering • Work with internal business functions and technical teams to understand business needs and document requirements • Support sustainment and configuration activities for key SaaS applications • Manage and coordinate incoming requests, assess impacts to the integration environment, and validate solutions • Support User Acceptance Testing • Produce user stories, design documentation, requirements documents, use cases, acceptance criteria, UI mockups, and interface designs • Develop expertise in the OCR application and modules, including Watch List Screening, Department of State, Department of Commerce, and Commodity Classification • Collaborate with vendor support teams, database administrators, and functional SMEs • Provide ad hoc support to Global Trade and Legal partners on reporting, controls, and consultation needs • Support monthly application upgrades and quarterly server/database updates • Track and coordinate internal requests and document resolutions • Maintain awareness of Global Trade and Legal policies and their application to the OCR application and its data • Create business process mappings, scenarios, enterprise analyses, and workflow analyses • Define concepts and requirements with users and collaborate with project managers and team members • Manage stakeholder expectations and prioritize requirements • Participate in standups, team meetings, and retrospectives; provide status updates and identify risks, issues, or delays • Translate customer needs into functional and operational requirements • Document requirements and issues as user stories and tasks in Jira and Confluence

🎯 Requirements

• U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems • Typically requires a University Degree in MIS, Computer Science, or a STEM-related field or equivalent experience and minimum 8 years prior relevant experience, or an Advanced Degree in a related field and minimum 5 years experience • 4–6 years of experience in a Business Analyst or Systems Analyst role • Experience with SAFe/Agile, IDPS, EVMS, RTN CORE, and Lean methodologies • Familiarity with Agile and Waterfall software development approaches • Strong personal organization skills, including timely completion of tasks and quick response to information requests • Ability to travel for PI Planning events, workshops, or structured walkthroughs • Knowledge of Oracle, SQL queries, SAP GTS, Snowflake, Matillion, Global Trade and Licensing concepts (EAR, ITAR, Jurisdiction & Classification), Power BI, SharePoint, and Jira • No security clearance required

🏖️ Benefits

• Healthcare, wellness, retirement and work/life benefits • Parental (including paternal) leave • Flexible work schedules • Achievement awards • Educational assistance • Child/adult backup care • Medical, dental, vision, life insurance • Short-term disability • Long-term disability • 401(k) match • Flexible spending accounts • Employee assistance program • Employee Scholar Program • Paid time off • Holidays • Annual short-term and/or long-term incentive compensation programs may be available