Senior Account Manager – LTL

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $75k - $85k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Forward Air Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚗 Transport

📦 Logistics

Transport • Logistics

Forward Air Corporation is a leader in the expedited ground transportation industry, providing a comprehensive portfolio of services for over 25 years. They specialize in expedited linehaul (TL & LTL), pick-up and delivery, intermodal drayage, and pool distribution, along with tailored temperature-controlled logistics services. Committed to innovation, Forward Air continuously enhances technologies, systems, and tools to meet unique customer shipping needs across North America, establishing itself as a single resource and partner for supply chain solutions.

📋 Description

• Lead and manage a portfolio of strategic and complex transportation customer accounts • Serve as trusted advisor and primary relationship owner for executive, operational, financial, procurement, and leadership stakeholders • Identify, pursue, and close new shipping opportunities within assigned accounts and target markets • Develop and execute strategic account growth plans aligned with customer supply chain initiatives • Collaborate with Operations and other internal teams to ensure service performance and resolve complex customer challenges • Analyze customer spend, shipping patterns, transportation network activity, market trends, account performance, revenue, satisfaction metrics, and retention risks • Identify organic growth, share-of-wallet expansion, network expansion, and additional transportation solution opportunities • Establish performance metrics and reporting frameworks, lead corrective actions, and drive continuous improvement • Create and lead Quarterly Business Reviews, executive business reviews, and strategic planning discussions • Drive retention, expansion, and profitability through commercial strategy, contract renewals, pricing discussions, and negotiations • Partner with Sales on growth opportunities, RFP responses, customer expansions, contract negotiations, and win-back initiatives • Provide mentorship and best-practice sharing to Account Managers and team members as an LTL subject matter expert • Monitor industry trends, market conditions, customer needs, and competitive activity • Lead customer onboarding, implementations, solution launches, and major account transitions • Manage high-level customer escalations, service concerns, and operational challenges • Maintain account plans, forecasts, customer activity, growth opportunities, and pipeline visibility in Salesforce and other business systems • Perform other duties as assigned

🎯 Requirements

• Undergraduate degree in Business, Supply Chain, Logistics, Transportation, or a related field from an accredited college or university required • 5+ years of transportation, logistics, account management, business development, or related customer-facing experience required • Demonstrated success managing strategic customer relationships • Deep understanding of transportation, freight operations, transportation networks, pricing strategies, terminal/station environments, and related logistics functions • Experience managing complex customer accounts, leading executive-level discussions, and developing strategic account growth plans • Strong business acumen and ability to analyze financial, operational, and customer performance data • Ability to identify revenue risks, develop retention strategies, lead commercial discussions, and drive profitable customer growth • Exceptional relationship management, communication, negotiation, presentation, and problem-solving skills • Ability to influence cross-functional teams and manage competing priorities in a fast-paced environment • Discretion and confidentiality in handling sensitive information • Proficiency with Windows PCs, Microsoft O365, Salesforce, and web conferencing tools including Teams, Zoom, and Webex • Comfortable with travel for related meetings/events

🏖️ Benefits

• Remote work arrangement • Travel for related meetings/events