Program Manager – Partner Enablement

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $135k - $175k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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Forward Networks, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

☁️ SaaS

🏢 Enterprise

🔒 Cybersecurity

SaaS • Enterprise • Cybersecurity

Forward Networks, Inc. is a leading provider of network modeling software, offering vendor-agnostic "digital twin" technology to create accurate, mathematically-modeled representations of complex network infrastructures. Their flagship product, Forward Enterprise, enhances network reliability, security, and management by enabling end-to-end visibility and service assurance across cloud and on-premise environments. Noted for its network vulnerability and attack surface management capabilities, it aids in proactive network security and operations. Forward Networks' innovative solutions are recognized by industry analysts such as Gartner, making them a preferred choice for Fortune 50 companies and federal agencies in streamlining network operations and improving security postures.

📋 Description

• Define and evolve the Partner Enablement Charter aligned with Forward Partner Program goals and Channel leadership priorities. • Own partner onboarding and certification curricula across Sales, Technical Pre-Sales, Deployment and Implementation, and Operator and MSP tracks. • Design individual certifications and company designations, including the higher readiness bar for “Powered by Forward” MSPs. • Align learning paths with partner levels, designation requirements, and program incentives. • Build recertification and quarterly release refresh programs and track certification status through LMS, CRM, and Partner Portal systems. • Adapt messaging, discovery guides, use-case plays, customer stories, and deal support assets for partner audiences. • Coordinate technical learning covering NQE, the Forward API, integrations, Essential Updates courses, customer engagement runbooks, QBRs, and escalation practices. • Coordinate subject matter experts to develop hands-on labs, graded capstones, scoring rubrics, and assessment standards. • Manage partner learning paths, content taxonomy, and governance in the LMS. • Deliver live and virtual boot camps, certification cohorts, launch webinars, and partner events. • Measure certification, designation, revenue, partner coverage, pipeline, deal registration, win rates, services attach, delivery quality, SLA attainment, and customer health. • Use partner satisfaction surveys and stakeholder feedback to improve programs quarterly. • Launch all four tracks and support the first partners earning specified designations within the first 12 months.

🎯 Requirements

• 7–10 years in Partner or Channel Enablement, Sales Enablement, or Revenue Enablement, including at least 3 years enabling channel partners, systems integrators, or MSPs. • Experience enabling complex, multi-stakeholder deals and building tiered partner certification programs with hands-on labs and graded assessments. • Working technical fluency in networking or security sufficient to scope labs and capstones with Technical Services and assess content quality; direct lab development is not required. • Strong facilitation and executive communication skills, including experience engaging partner executives. • Proficiency with Salesforce and LMS analytics; experience with Absorb or a similar learning platform. • Ability to take ownership, navigate ambiguity, and manage changing priorities in a fast-paced environment. • An approach focused on measurable partner selling and delivery outcomes, with the judgment to reuse existing content and prioritize new development where it adds value. • Familiarity with MSP and managed-services business models is a plus.

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