Senior Strategic Customer Success Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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FOSSA

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

🔒 Cybersecurity

☁️ SaaS

Compliance • Cybersecurity • SaaS

FOSSA is a leading platform for open-source risk management, providing developers and security teams with tools to prioritize and fix open source issues. It offers solutions for vulnerability management, license compliance, and SBOM (Software Bill of Materials) management, ensuring organizations can manage open-source software efficiently and securely. FOSSA's platform integrates seamlessly with existing CI/CD pipelines and supports a wide range of languages and tools, making it easy for development teams to maintain compliance with legal and security standards. By automating these processes, FOSSA reduces manual work and helps organizations minimize their legal and security risks associated with open source software.

📋 Description

• Lead consulting engagements for FOSSA prospects and customers involving M&A activities, code licensing and vulnerability audits • Own technical accountability for a set of FOSSA customers • Understand enterprise stakeholder OSS needs and challenges • Integrate FOSSA CLI and plugins into customer CI/CD pipelines, such as Jenkins • Deploy FOSSA based on each customer’s specific build environment • Partner with Customer Success Managers on technical integration and customer outcomes • Cultivate technical champions and trusted-advisor relationships within customer organizations • Collaborate with Success, Product Engineering and Product Management teams • Help customers accomplish technical goals and bridge customer expectations with FOSSA’s delivered capabilities • Identify and improve technical processes and eliminate obstacles • Communicate complex technical situations clearly to non-technical audiences

🎯 Requirements

• Proven ability to write and maintain scripts (bash, Python, Perl, etc.) • Proven ability to write and maintain customer-facing technical project documentation • Experience helping customers plan complex technical rollouts, identifying key stakeholders and obstacles • Working knowledge and understanding of threat modeling and its application to modern software architecture • Ability to provide consultative recommendations • Ability to collaborate with internal teams to reproduce product defects and coordinate escalations • Ability to provide input to on-call teams • Ability to thrive in a fast-growing startup environment amid challenges and ambiguity • Ability to travel up to 20% of the time to meet with customers as needed • Preferred: experience as a Technical Consulting Engineer, Sales Engineer or Solutions Architect • Preferred: hands-on OSS license compliance consulting experience for M&A • Preferred: experience with private SaaS, on-prem SaaS, Kubernetes or similar • Preferred: understanding of open source software and licensing frameworks such as GPL, MIT and Apache License • Preferred: prior open source software contributor experience • Preferred: experience with SCA and/or SAST tools • Preferred: knowledge of software development security and vulnerability risks • Preferred: knowledge of software development build systems • Preferred: previous SaaS experience with complex implementation and integration requirements • Strong technical acumen and ability to adapt to lawyers/IP counsel, project managers, engineering leaders and software engineers

🏖️ Benefits

• Competitive salary and equity package • Unlimited PTO • Amazing team culture and environment • Named by Built In as Best Start-up to work for 2024, 2025, 2026 and Forbes 2022