Client Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Foundant Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 Non-profit

💊 Pharmaceuticals

Non-profit • Pharmaceuticals

Foundant Technologies is a company dedicated to maximizing the impact of the philanthropic community through specialized software solutions. Their offerings include grant management software tailored for nonprofits, foundations, and community foundations. Foundant focuses on providing user-aligned cloud technology and exceptional service to help funders and grantseekers streamline their operations and dedicate more time to their missions.

📋 Description

• Address clients’ software questions via phone calls, chats, and emails, prioritizing SLA breaches • Answer and solve client questions • Collaborate with internal team members to find software solutions • Escalate software issues when they arise • Develop and maintain extensive Foundant product knowledge • Ensure smooth client handoffs between support team members and external parties • Maintain proactive, solution-oriented communication throughout client interactions • Strategize and problem solve with team members to optimize client experiences • Enable cross-team communication with leadership and other team members • Provide internal and external training on selected Foundant software products and their features/functions • Contribute to continuous process improvement within and between Client Support areas • Help ensure consistent support coverage during all available support hours • Assist with client-related projects • Perform other duties as assigned

🎯 Requirements

• Ability to professionally and thoroughly address clients’ software questions via phone calls, chats, and emails • Ability to prioritize clients in Service Learning Agreement (SLA) breach • Ability to answer and solve client questions and collaborate with internal team members to find software solutions • Ability to escalate software issues when they arise • Ability to develop and maintain a high degree of Foundant product knowledge • Ability to ensure smooth client handoffs between team members and external parties • Strong professional, clear, and effective communication skills with clients and Foundant team members, from executives to interns • Ability to proactively identify and resolve client problems in a solution-oriented manner • Problem-solving and strategizing abilities • Ability to provide internal and external training on selected Foundant software products and their features/functions • Ability to contribute to continuous process improvement • Ability to work with the Support Specialist team to ensure consistent support during available support hours • Ability to assist with client-related projects

🏖️ Benefits

• Competitive salary and benefits • Tuition reimbursements • Lifestyle reimbursements • Bespoke mindfulness initiatives • Fitness initiatives • Flexible PTO policy • Professional and personal development opportunities • Cross-team collaboration and exposure to diverse ideas, expertise, and projects • Internal mobility and career growth opportunities • Leadership opportunities • Autonomy and responsibility • Employee recognition • Workplace accommodations throughout the interview and employment process