Technical Support Manager

🔥 2 minutes ago

🌵 Arizona, California, +22 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Foureyes

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

☁️ SaaS

🤝 B2B

SaaS • B2B

Foureyes is a customer data platform (CDP) built for the automotive retail industry that unifies dealership data (CRM, DMS, website, inventory) into a single, actionable foundation. It provides business intelligence, consent management, data-driven activations, and integrations to help dealerships, dealer groups, and agencies improve lead follow-up, coordinate vendor efforts, enable compliant communications, and prepare structured data for AI and marketing automation. Foureyes is vendor-neutral, compliance-focused, and delivered as a software service to help automotive teams turn scattered data into sales.

📋 Description

• Helping clients by dealing with complex questions and keeping them updated. • Account Setup for creating Foureyes accounts and ensuring optimal setup. • Identifying solutions based on challenges articulated by customers and making recommendations. • Leveraging technology, including mastery of Foureyes, Salesforce, and Intercom. • Fielding questions and being a key resource for customers and internal stakeholders. • Understanding backend systems of Foureyes with a nuanced approach. • Mastering capabilities and ensuring everything is working as expected. • Conducting research via knowledge bases and internal documentation.

🎯 Requirements

• 2+ years in technical support, or related roles with a focus on customer service for SaaS products • Experience working in automotive preferred. • Exceptional verbal and written communication ability • Active listening, with the ability to ask strategic follow-up questions • Savvy handling of objections, and identifying client concerns • Excellent organization and attention to detail • Outstanding time management, with a proven ability to meet deadlines • Capability to prioritize tasks and to delegate them when appropriate • Ability to function well in a high-paced and at times stressful environment • Proficiency with Google Suite and Salesforce Lightning. • Analytical problem solving, breaking down systems to their component parts and finding where an issue lies. • Technical expertise, or a desire to dig into technology to identify a solution.

🏖️ Benefits

• Competitive salary and health benefits for eligible full time employees. • Additional benefits including 401k matching, and a subsidy for internet or cell phone. • Generous PTO days, in addition to paid holidays that incorporate two days to honor and celebrate your heritage, culture, or traditions that matter most to you-- just tell us when! • Half Day Summer Fridays!