Director of Implementation, SMB & Mid-Market

🕒 July 15

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Fourth

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏨 Hospitality

💼 Consulting

📦 Logistics

💰 Series unknown on 2015-07

Hospitality • Consulting • Logistics

Fourth is a global software-as-a-service (SaaS) company providing end-to-end restaurant and hospitality management solutions. Its product suite includes workforce management with predictive scheduling and labor optimization, demand forecasting, inventory and recipe management, procurement, HR, benefits and payroll, and real-time data & insights. With around 25 years of experience, multiple global offices, and hundreds of employees, Fourth focuses on helping hospitality operators reduce costs, improve compliance, and make data-driven decisions.

📋 Description

• Lead and develop the WFM and Payroll Implementation Managers. • Set clear expectations, establish accountability, and drive results. • Own delivery of all commercial WFM and payroll implementations. • Define performance metrics, SLAs, and quality standards. • Identify bottlenecks and optimize for throughput. • Provide critical input on the strategic productization initiatives. • Partner with Product and Sales to build a roadmap toward self-serve and reduced professional services dependency. • Define performance standards and operational expectations for the offshore implementation team. • Iterate on training, workflows, and processes to continuously improve efficiency and quality. • Build and evolve scalable implementation processes and playbooks for both WFM and Payroll. • Drive continuous improvement and identify automation opportunities. • Establish operational reporting and metrics that track volume, quality, cost per implementation, and team productivity. • Build dashboards that inform decision-making. • Partner with Product, Engineering, Sales, and Customer Success to surface implementation challenges, product gaps, and scaling constraints. • Lead adoption of AI and automation for onboarding, configuration, integrations, and error checking.

🎯 Requirements

• 8+ years in operations, implementation, or customer success leadership in high-volume, scaled environments • Proven track record managing managers and building/scaling distributed teams • Experience leading high-volume onboarding or implementation operations (100s of customers per month) • Strong technical background in integrations, data architecture, and system configuration • Background in hospitality, retail, payroll, or adjacent industries strongly preferred • Experience managing offshore or third-party teams and optimizing distributed delivery models • Demonstrated ability to identify, evaluate, and scale operational improvements and automation • Experience partnering with Product and Engineering to inform roadmap and solve scaling challenges • Comfort with data analysis and building operational dashboards and metrics.

🏖️ Benefits

• Unlimited PTO! • Medical, Dental, Vision Insurance! • 401k Match! • Parental Leave • Laptop and equipment.