Client Services Manager

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $79k - $105k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📁 Client Services

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Fox Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1986

📱 Media

💰 $1.2G Post-IPO Debt on 2020-04

Media

Fox Corporation is a leading media and entertainment company known for producing and distributing content through some of the world’s most valued brands, including FOX News Media, FOX Sports, FOX Entertainment, and FOX Television Stations. The company also operates streaming services such as Tubi and sports streaming service Venu Sports. Fox Corporation offers a variety of internships and programs, providing real-world project experience. With a strong presence in news, sports, and entertainment, Fox Corporation is a significant player in the media landscape.

📋 Description

• Serve as a primary support resource for Regional Digital Sales Managers across assigned FOX Television Stations markets • Lead and develop a team of Digital Sales Coordinators and a Quality Assurance Specialist • Assist in the rollout and ongoing support of FLX OTT/CTV advertising products • Coordinate campaign launches, optimizations, reporting, and client retention initiatives • Partner with Ad Operations teams to ensure successful delivery of local and national advertising campaigns • Provide escalation support for complex audience, forecasting, reporting, and campaign performance issues • Support inventory forecasting and audience availability analysis for OTT/CTV campaigns • Oversee audience strategy, campaign pacing reviews, and optimization recommendations • Develop and deliver post-campaign performance reporting and insights • Identify trends and opportunities that improve campaign effectiveness and customer satisfaction • Ensure reporting accuracy and quality standards across assigned markets • Build and manage scalable client service workflows and support processes • Lead workload prioritization and resource allocation across the Client Services team • Establish best practices that enhance communication, accountability, operational efficiency, and campaign quality • Collaborate with Sales Leadership, Ad Operations, Product, Revenue Operations, Marketing, and Market Hub teams to support business objectives. • Manage multiple high-priority initiatives while maintaining exceptional attention to detail and service levels.

🎯 Requirements

• Bachelor's degree preferred • 7+ years of experience in digital media, local television, advertising, client services, or a related field • Previous leadership, coaching, mentoring, or team management experience preferred • Strong understanding of OTT, CTV, digital video, programmatic advertising, audience-based marketing, forecasting, reporting, and campaign optimization • Proven ability to lead and develop teams • Experience providing coaching, feedback, and performance management • Ability to influence and collaborate with cross-functional stakeholders • Highly organized with strong attention to detail • Solutions-oriented and proactive approach to problem-solving • Collaborative team player with a commitment to delivering exceptional customer experiences.

🏖️ Benefits

• medical/dental/vision insurance • 401(k) plan • paid time off • various benefits in accordance with applicable plan documents