Director, EHR Implementation, Client Services

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $167.8k - $209.7k / year

⏰ Full Time

🔴 Lead

📁 Client Services

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Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Lead, mentor, and scale a high-performing team of ~25 analysts and project managers. • Establish clear goals, KPIs, and operating rhythms to ensure successful and timely EHR implementations. • Foster a culture of accountability, collaboration, urgency, and continuous improvement. • Define and implement a scalable operating model to support high-quality, repeatable EHR implementations. • Establish standardized processes, playbooks, and governance to ensure consistency, efficiency, and accountability across all client engagements. • Own end-to-end delivery of EHR integrations for order entry and result reporting across client health systems. • Serve as the executive point of escalation for all customer challenges related to EHR implementations and ongoing service delivery. • Drive continuous improvement in implementation timelines, quality, and customer experience. • Ensure compliance with healthcare data standards and interoperability requirements (e.g., HL7, FHIR).

🎯 Requirements

• 10+ years of experience in healthcare IT, EHR integrations, or clinical systems implementation. • Deep hands-on experience with Epic integrations (specifically orders and resulting, and/or Beaker). • Willingness to obtain Epic Beaker or ambulatory certification. • Proven experience leading managers and scaling organizations (team size ~20+ strongly preferred). • Strong understanding of healthcare interoperability standards (HL7, FHIR, APIs). • Demonstrated experience working closely with enterprise sales teams in pre-sales and client delivery environments. • Preferred: Experience with Cerner and/or Meditech integrations. • Preferred: Experience with Epic Aura integrations but not required. • Preferred: Familiarity with LIS, LIMS, and/or laboratory workflows. • Preferred: Experience working in high-growth, fast-paced, or startup-like environments. • Preferred: Background supporting enterprise health systems and complex client implementations.

🏖️ Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. • Free testing for Natera employees and their immediate families. • Fertility care benefits. • Pregnancy and baby bonding leave. • 401k benefits. • Commuter benefits. • Generous employee referral program.