CX Retail Agent, Customer Experience

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Framebridge

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

📦 Logistics

💼 Consulting

Manufacturing • Logistics • Consulting

Framebridge is on a mission to help people frame the things they love. They offer high-quality, stylish custom frames and make it delightfully easy and fast to frame online or in one of their retail stores. From matchbooks in your attic to selfies in your phone, you can Framebridge just about anything, with over 2 million custom frames created.

📋 Description

• Deliver best-in-class customer service that builds brand trust and customer loyalty • Provide fast, friendly customer support via email, phone, chat, and SMS • Build strong customer relationships through active listening, clear communication, and creative problem-solving • Help customers with order status, order changes, and account updates, including orders placed in Framebridge Retail Stores and art being dropped off or picked up • Use sound judgment to resolve inquiries quickly and effectively • Navigate internal tools and systems, including CRM, order management, and payment tools • Stay flexible and adaptable within a structured production environment • Serve as the liaison between Framebridge Retail Stores, Customer Service, and production teams • Give retail teams clear, accurate guidance and keep communication accurate across all partners • Balance multiple priorities across customer needs, store support, and team projects • Report to the CX Retail Lead

🎯 Requirements

• 1–2 years of experience in customer service, retail, or hospitality • Strong written and verbal communication skills with an engaging, customer-first approach • Comfort with browser-based tools and systems • Excellent time management and organizational skills, with strong attention to detail • Ability to multitask across channels and priorities • A collaborative, team-oriented mindset • Full-time availability, including some weekends • Bonus: Experience with design tools like Adobe Photoshop, Canva, Figma (not required)

🏖️ Benefits

• Full medical, dental, and vision benefits • Generous retirement program — 401(k) and employer-funded pension plan • Parental leave and return program • Flexible Time Off and paid holidays • Framebridge employee Free Frame codes and discounts • Short-term disability and Life/AD&D Insurance • Employee Assistance Program (EAP) • Ongoing learning and development opportunities • Commuter benefits • Pet insurance