Customer Service Representative – Aftermarket Auto Parts

Job not on LinkedIn

🔥 12 hours ago

🐊 Florida, Kansas, +11 more states – Remote

🐊 Florida – Remote 🌪️ Kansas – Remote 🎰 Nevada – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mustang Parts

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

🏭 Manufacturing

🛍️ eCommerce

Logistics • Manufacturing • eCommerce

Mustang Parts is a leading online retailer specializing in aftermarket parts and accessories for muscle cars, particularly the Ford Mustang. They offer a wide selection of components, including performance upgrades, OEM replacement parts, and customization options. With a strong focus on customer service, they provide resources such as installation guides and support through their knowledgeable sales team, catering to automotive enthusiasts looking to enhance their vehicles and express their individuality.

📋 Description

• Support customers after purchase under the direction of the Customer Service Management team • Take incoming calls about returns, order tracking, cancellations, and other post-purchase issues • Provide prompt, efficient, professional, and courteous service for customer inquiries • Enter and process customer requests • Answer questions and educate customers about policies and procedures • Continue education and improve knowledge through company-sponsored programs and training • Notify Customer Service Leadership of customer service trends or problems • Meet customer service quality, productivity, availability, and performance expectations • Uphold first touch resolution standards • Participate in special projects and perform other duties assigned by management • Complete inbound and outbound calls, texts, chats, and emails with customers, vendors, and others

🎯 Requirements

• High school diploma or an equivalent combination of education and experience • Minimum of 1 year of previous Customer Service experience • Must have or have the ability to acquire automotive knowledge in all supported vehicles • Ability to maintain professionalism and use tact when dealing with difficult customers • Proficiency in computer keyboarding and internet skills, including Microsoft Word and Excel • Excellent organizational skills with the ability to handle multiple tasks simultaneously • Oral and written communication and interpersonal skills • Ability to prioritize workload and meet deadlines • Successful completion of the Turn5 customer service new hire training program upon hire • Bilingual skills are a plus • Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT • Visual and hearing capability • Ability to sit for long periods of time • Ability to maintain attendance as defined by company policy • Ability to work under pressure to meet strict deadlines • Ability to operate general office equipment, including fax machine, photocopier, and computer printer • Ability to complete inbound and outbound calls, texts, chats, and emails with customers, vendors, and others • May be subject to alternative work schedules during unforeseen circumstances due to the Customer Critical Role designation

🏖️ Benefits

• Starting pay of $15/hour plus hourly shift differential opportunities • Weekend shift pay: additional $5/hour on each weekend day worked • Performance bonus of up to an additional $2.50/hour each week • Perfect attendance bonus of up to an additional $2.50/hour each week through 7/4/2026 • Tenure-based pay increases of $0.50/hour after 6-, 12-, 18-, and 24-month anniversaries • Medical, dental, and vision coverage • 401(k)/Roth plans with generous company match • Remote work • Paid Time Off (PTO) • Paid holidays • Paid Parental Leave • Travel assistance • Confidential life services, including counseling, consultation, and wellness services • YMCA membership reimbursement • Employee discounts of up to 50% on products from AmericanMuscle, AmericanTrucks, and ExtremeTerrain • Up to 20% off Special Orders from WheelPros and Turn14 • Annual $250 Vehicle Mod Program reimbursement for designated products • Health Flexible Spending Accounts (FSA) • Dependent Care Accounts (DCA) • Short-Term Disability, 100% covered • Voluntary Long-Term Disability • Basic Life/AD&D Insurance, 100% covered up to 1x annual salary • Voluntary Additional Life Insurance • Pet Insurance