Customer Service Representative

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $22 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DHC Automated Gate Services

WebsiteLinkedInAll Job Openings

1 - 1 employees

🔧 Hardware

🔐 Security

Hardware • Security

DHC Automated Gate Services is a UK-based installer and maintainer of automated gates, providing gate automation, installation, and repair services across the North West (Cheshire, Greater Manchester, and North Wales). The company offers 24/7 emergency call-out support for breakdowns and break-ins, supplies gate automation products through partners, and serves residential and commercial customers. They also engage in local community sponsorships, such as sponsoring a match ball for Stockport County FC.

📋 Description

• Manage and coordinate scheduling, dispatching, and customer service operations • Monitor service requests and assign technicians to appropriate jobs • Build daily and weekly technician routes based on priority, location, skill set, and SLA commitments • Coordinate site access with customers and schedule multi-visit service projects • Enter incoming work orders in Acumatica and accept work orders in customer portals • Follow up with customers to obtain missing or incomplete information • Maintain accurate service requests, work orders, purchase orders, and customer interaction records • Answer inbound calls and route or resolve customer requests • Communicate appointment schedules, ETAs, and service-status updates by phone, email, and customer portals • Keep portal statuses and notes synchronized with Acumatica • Purchase and process incoming parts • Track parts readiness and schedule return visits when parts are available • Identify repeat properties with unresolved visits and flag them to the Service Manager • Collaborate with field technicians, parts/purchasing, the Service Manager, and customer contacts • Identify and implement process improvements • Meet work-order portal SLAs, on-time arrival commitments, return-visit scheduling targets, and record-accuracy goals

🎯 Requirements

• 2+ years in scheduling, dispatch, or customer service, ideally in field service or facilities maintenance • Experience working in an ERP or field service system (Acumatica preferred) • Comfort managing multiple customer portals and high call volume • High school diploma or equivalent • Experience supporting multi-site commercial accounts with SLA requirements • Familiarity with technician routing across a multi-state territory • Working knowledge of parts purchasing, POs, and return-trip coordination • Excellent communication, organization, multitasking, problem-solving, attention to detail, follow-through, and teamwork skills