Customer Experience Representative

🔥 13 hours ago

⛰️ Colorado, Florida, +13 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🦞 Maine – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BRUNT Workwear

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🍽️ Food & Beverage

🏥 Healthcare

🏭 Manufacturing

💰 $20M Series B on 2022-02

Food & Beverage • Healthcare • Manufacturing

BRUNT Workwear is a company dedicated to providing premium workwear and work boots specifically designed for tradesmen and workers in physically demanding industries. With a focus on durability, comfort, and safety, BRUNT offers a range of products including waterproof boots, comp toe options, and slip-resistant footwear suitable for various job site conditions. Their apparel line includes work pants, jackets, hoodies, and performance shirts, all constructed with high-quality, abrasion-resistant materials to ensure long-lasting wear. BRUNT is committed to innovation and quality, offering a 30-day risk-free trial for their products. The company prides itself on creating workwear solutions that enhance the work experience for men and women working in trades.

📋 Description

• Serve as a brand ambassador for BRUNT and create exceptional customer experiences. • Engage with customers across all channels while managing a designated ticket volume. • Meet or exceed departmental performance metrics, including CSAT goals, response time expectations, and efficiency standards. • Develop and maintain expert-level knowledge of BRUNT's product portfolio and guide customers toward suitable products. • Analyze customer feedback trends, provide insights, and recommend solutions to the CX Leadership team. • Build understanding of company policies, procedures, and workflows while making customer-focused decisions aligned with BRUNT's values.

🎯 Requirements

• Experience in customer service role, examples: retail environment, in-person / face-to-face service, call-center or remote communication • Proven ability to drive amazing customer experiences as reflected in consistently positive customer feedback and timely responses that meet department SLAs • Experience navigating and resolving customer issues with composure and professionalism • Strong written and verbal communication skills • Technical proficiency managing multiple platforms while working with customers • Excellent organizational skills with the ability to multitask and prioritize • Highly collaborative • Positive attitude and ability to take ownership of tasks • Must currently reside in one of the eligible states: Colorado, Florida, Georgia, Maine, Maryland, Massachusetts, Minnesota, Missouri, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Washington, or Wisconsin • Flexibility to support business needs during the Black Friday and holiday season, including planned coverage on the Saturday following Thanksgiving

🏖️ Benefits

• Comprehensive medical, dental, and vision insurance options. • 401(k) plan with Company Match. • 15 days of PTO, plus 11 paid holidays and sick leave. • Performance-based bonus eligibility and Equity if applicable.