Product Manager, B2B – Merchant Platform

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $130k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Franki

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1911

🏗️ Construction

🏠 Real Estate

🤝 B2B

Construction • Real Estate • B2B

Franki is a Belgian construction company, part of the Willemen Group since 1998, specialized in building construction, renovation and civil engineering (public works). It delivers residential, educational, industrial and public projects, emphasizes quality, safety and sustainability, and invests in employee training and internal expertise.

📋 Description

• Own the B2B roadmap across Franki+, self-serve onboarding, merchant dashboards, analytics, offer management, billing, and POS integrations • Agree on priorities with the COO quarterly and review them monthly • Run discovery with merchants, Sales, and Customer Success • Size problems, make explicit tradeoffs, and turn recurring requests into scalable product improvements • Write product specifications, user stories, B2B engineering tickets, and testable acceptance criteria • Own the backlog and partner with Design and Engineering on usability, technical scope, and sequencing • Lead releases from acceptance testing through launch, release notes, and Sales and Customer Success enablement • Instrument launches, measure results, and improve or retire features that miss intended outcomes • Improve conversion from sign-up to first live offer, reduce product-driven merchant churn, and grow Franki+ adoption and revenue per account • Recommend packaging and upgrade improvements • Own product requests routed by Sales and every B2B bug from triage to resolution • Reproduce issues, prioritize by impact, run weekly triage, and set and meet response and resolution service levels • Join merchant calls as the product voice, including escalations • Diagnose problems, set expectations, validate solutions, and follow up in writing • Own the merchant experience for POS connections and transaction verification, including connection status and failure recovery • Work with Engineering and Finance on billing, payment-method management, and related workflows • Build or specify internal tools, admin experiences, and no-code or AI-assisted automations that reduce manual work and errors • Retain human review for automations touching authentication, payments, account access, or card-linked verification • Partner with the COO and partnerships team on API and partner integrations from requirements through launch support • Define metric baselines and report monthly on acquisition, retention, GMV, recurring revenue, and operational efficiency

🎯 Requirements

• B2B product management experience serving local restaurants or hospitality merchants, such as restaurant technology, hospitality SaaS, or local-merchant platforms • Startup or growth-stage product experience, or 3–5+ years or more of product management experience, with demonstrated ownership of a roadmap through shipped features and measured results • Strong product craft: discovery, problem sizing, prioritization, clear specifications, engineering tickets, acceptance criteria, and release management • Comfortable working in Jira and Confluence and reviewing Figma prototypes • Experience shipping API, integration, or POS-connected products • Understanding of REST APIs, webhooks, connection flows, transaction matching, and failure cases such as refunds, voids, and partial payments • Working knowledge of subscription billing, invoicing, payment-method management, and disputes as product experiences • Ability to define metrics, analyze funnels and cohorts, and use SQL and dashboards to guide decisions • Direct merchant-facing experience, including difficult conversations and escalations • Understanding of restaurant operators' day-to-day constraints and ability to manage request intake, severity, and service levels using tools such as Intercom and Salesforce • Clear written communication and ability to align Engineering, Design, Sales, Customer Success, and Finance • High degree of ownership and comfort balancing long-term priorities with a live merchant queue • Resourcefulness with internal tools and automation, and judgment about when a workflow needs human review • Bachelor's degree in business, computer science, engineering, economics, or a related field, or equivalent practical experience • Bonus: experience delivering POS integrations with Square, Toast, or Clover; payments integrations or card-linked offers; loyalty or rewards products; multi-sided marketplaces; sales-led and self-serve customer journeys; hands-on SQL investigations

🏖️ Benefits

• Remote work across the US, primarily PST time zone • Travel together several times a year for company kick-offs and mid-year meetings • 15 days PTO per year, including a Franki holiday shutdown between December 25–31 • 11 public holidays per year • 100% coverage of Medical, Vision, and Dental insurance costs for employees • 401(k) • Computer and technology equipment applicable to the role • $80/month technology stipend for home office expenses