Technical Support Engineer

🕒 May 7

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Franklin Electric

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1944

⚡ Energy

🌾 Agriculture

Energy • Agriculture • Industrial

Franklin Electric is a global leader in the production and marketing of systems and components for the movement of water and energy. The company is recognized for its technical excellence in a wide range of products and services, serving residential, commercial, agricultural, industrial, municipal, and fueling applications around the world. Franklin Electric offers comprehensive solutions for water, fueling, and energy through its family of brands, addressing clean water, water transfer, wastewater, and energy systems. With a commitment to innovation, Franklin Electric provides technologies and services that help keep the world moving forward.

📋 Description

• Advanced Troubleshooting: Providing second-tier technical support via phone, email, and onsite visits to resolve complex product issues. • Client Training: Conducting onsite and web-based seminars to teach customers how to implement and use products correctly. • Sales Integration: Identifying opportunities for additional sales and service growth while interacting with clients. • Case Management: Tracking open customer issues, communicating status updates, and following up to ensure successful resolutions. • Knowledge Development: Creating technical bulletins, reviewing manuals, and assisting with new software deployment and training.

🎯 Requirements

• Education: High school diploma required; an Associate’s degree in Electrical or Mechanical Engineering is strongly preferred. • Experience: 3 to 5 years of related technical support or field service experience. • Technical Proficiency: Mastery of specific software ecosystems including ERP (JD Edwards), PLM (Windchill), and Call Center systems. • Complex Problem Solving: The ability to use "excellent judgment" to handle variables in complex technical situations and make high-impact decisions. • Communication Skills: Strong ability to translate technical info for vendors, customers, and internal teams through reports and presentations.

🏖️ Benefits

• Hybrid remote work arrangements • Generous paid time off & holidays • Paid parental leave & on-site motherhood rooms • On site café & complimentary beverage stations • Indoor fitness facility & outdoor walking paths • 401(k) with matching & service contributions • Health, dental, vision, life insurance • Short & long-term disability • Fertility & adoption support • Undergraduate & graduate tuition reimbursement • Professional development assistance • Health & wellness programs