Client Success Manager – Enterprise

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $118.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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FranklinCovey

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

We give strategy the human edge™.

📋 Description

• Onboard new clients and ensure a smooth transition and rapid time to first value • Provide orientation to All Access Pass subscription elements • Conduct discovery to confirm desired results and understand the learning environment, learner profile, and program timeline • Align content, technology, and services and outline implementation strategies • Provide training, tools, templates, and guidance to support client launch and learner engagement • Build strong client relationships focused on driving results and demonstrating value • Conduct regular business reviews, review performance metrics, gather feedback, and identify utilization and expansion opportunities • Facilitate discovery and solutioning for new or additional learning programs and learner populations • Serve as a strategic thought partner and share best practices • Coordinate with sales, services, product, and technical support teams to advocate for client needs and resolve issues • Influence renewal and expansion opportunities by demonstrating subscription value and identifying upsell/cross-sell opportunities • Monitor client health and engagement and proactively address potential issues • Support task-force work developing client and learner engagement tools, templates, and processes • Represent the client perspective in product-development prioritization • Track subscription revenue retention, services attachment, client-goal achievement, defined goals, progress toward outcomes, client health metrics, and adherence to the client engagement process

🎯 Requirements

• 5+ years of experience in training and talent development at organization or division level • 2+ years in a client-facing consulting role with executive/senior leaders and/or multiple stakeholders/workstreams • 2+ years of account or project/program management experience • Excellent communication and presentation skills • Ability to influence renewal and expansion opportunities by identifying, validating, and positioning expansion of subscription or service sales • Ability to deliver effective presentations virtually and in person • Proficiency with Zoom, Teams, PowerPoint, and Outlook • Ability to work in a data- and AI-enabled environment • Ability to manage multiple strategic and tactical projects and priorities simultaneously • Client-centric approach and passion for exceptional service and support • Knowledge of FranklinCovey content • Experience facilitating training programs in a corporate setting • Familiarity with adult learning methodologies • Experience working in a subscription environment • Certification in Customer Success (e.g., CCSM) or related field • Experience using Salesforce or other CRM software and SharePoint • FranklinCovey client administrator or facilitator experience • Organizational development/HR experience or credentials • Coaching or consulting experience or certification • Leadership experience • Sales or Customer Success Manager experience

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Health Savings Account (HSA) • Employee stock purchasing program • 401(k) • Paid time off • Holiday pay • Occasional travel for client and internal meetings, fewer than 6 times per year