Order Fulfillment Associate

🕒 October 9

🇺🇸 United States – Remote

💵 $16 - $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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FranklinCovey

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

FranklinCovey is a global leader in organizational transformation, specializing in developing exceptional leaders, teams, and cultures that drive business results. They provide a range of services including training courses, executive coaching, and consulting, focusing on personal and interpersonal effectiveness to enhance individuals' skills and overall team performance. With tools such as the All Access Pass and the 7 Habits of Highly Effective People®, FranklinCovey empowers organizations to achieve consistent, breakthrough results in various sectors.

📋 Description

• Claim and resolve standard, well-defined Cases from the Order Fulfillment queue within SLA • Manage routine scheduling, shipping, and invoicing requests • Escalate complex, ambiguous, non-standard, or judgment-heavy requests to an Order Fulfillment Coordinator • Communicate with requesters and clients until assigned Cases are fully resolved • Coordinate accurate and timely delivery of materials for standard requests, including pre-work and promotional offerings • Process routine invoicing and credit requests • Submit and monitor invoices to payment portals where applicable • Use Salesforce Case reporting to track and prioritize assigned work • Stay current on company policy, revenue recognition requirements, and process changes

🎯 Requirements

• 1+ years of experience in project support, sales support, customer service, or an equivalent client operations role • Strong computer skills • Experience with a CRM such as Salesforce • Database data entry experience • Excel experience • Excellent written and verbal communication • Proficiency in Salesforce Cases/Queues, LIM Online, Microsoft Office, and/or Microsoft AX Dynamics • Ability to distinguish when to escalate requests versus resolve them independently

🏖️ Benefits

• Medical, dental, and vision insurance • HSA • Employee stock purchasing program • 401(k) • Paid time off • Holiday pay

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