Loss Mitigation Document Specialist

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Freedom Mortgage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💸 Finance

🏠 Real Estate

👥 B2C

🔥 Funding within the last year

💰 $500M Debt Financing - Freedom Mortgage on 2025-08

Finance • Real Estate • B2C

Freedom Mortgage is a U. S. -based residential mortgage lender and servicer that provides home loan products and related services to consumers. The company offers purchase and refinance mortgages (VA, FHA, USDA, and conventional), HELOCs, fixed- and adjustable-rate terms, cash-out and streamline refinances, online account management and payment tools, and customer support including loan advisors. Freedom Mortgage focuses on consumer (B2C) mortgage origination and servicing for homebuyers and homeowners.

📋 Description

• Review incoming documents from borrowers and identify missing items • Notate the system of record and upload borrower documentation into Tempo/EDMS • Issue letters advising borrowers of required outstanding documents • Communicate file statuses with Underwriting, Mediations, Litigation, Foreclosure, and SPOC teams • Review files with pending foreclosure sale dates for underwriting readiness • Verify daily reports and completed work for accuracy • Respond professionally and accurately to daily emails and Comtags • Track, sort, open, digitally combine, and quality-check incoming email and fax packages • Identify correct borrower loan numbers and cross-reference borrower information in LoanServ and Account Connect • Load, categorize, and index document images in the EDMS • Create CIT flags in LoanServ to notify business units of document uploads • Aid in document disposition processes • Maintain regular and punctual attendance • Perform other related duties as assigned

🎯 Requirements

• 1–2 years of experience as a Loss Mitigation Document Specialist I, or 1 year of related experience and/or training • Some college, associate degree, or equivalent from a two-year college or technical school preferred • Proficiency in Microsoft Excel • Proficiency in Adobe Acrobat • Knowledge of various file formats • Familiarity with mortgage documents strongly preferred • Familiarity with financial documents • Experience with processing • Ability to read business journals, financial reports, and legal documents • Ability to present information and respond to questions • Ability to perform basic mathematical operations • Ability to apply common-sense understanding and follow written, oral, or diagrammed instructions • Ability to handle sensitive and confidential information • Basic interpersonal skills and tact • Ability to sit frequently and occasionally stand, walk, use hands, reach, and lift or move up to 25 pounds • Must maintain regular and punctual attendance