Senior Coordinator, Servicing Customer Communications

🕒 5 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🗣️ Communications

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Freedom Mortgage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💸 Finance

🏠 Real Estate

👥 B2C

💰 $500M Debt Financing - Freedom Mortgage on 2025-08

Finance • Real Estate • B2C

Freedom Mortgage is a U. S. -based residential mortgage lender and servicer that provides home loan products and related services to consumers. The company offers purchase and refinance mortgages (VA, FHA, USDA, and conventional), HELOCs, fixed- and adjustable-rate terms, cash-out and streamline refinances, online account management and payment tools, and customer support including loan advisors. Freedom Mortgage focuses on consumer (B2C) mortgage origination and servicing for homebuyers and homeowners.

📋 Description

• Develop, implement, and maintain machine-derived letters and notices • Identify and program selection criteria and loan scenarios based on event triggers and business requirements • Create detailed test plans and perform User Acceptance Testing for statement and letter changes • Monitor enhancements after implementation to ensure successful installation • Determine best practices for programming machine-derived letters • Collaborate with cross-functional teams and Legal Compliance to define letter logic, timing, and guidelines • Work with project and change managers on regulatory and business-related projects • Coordinate with print vendors and prioritize programming requests • Manage the print vendor relationship to ensure communications are sent timely and accurately • Support large-scale annual projects including Year End, Annual Privacy Notice distribution, and Code Cross testing • Comply with company policies and procedures • Maintain regular and punctual attendance • Perform other related duties as assigned • Serve as an individual contributor

🎯 Requirements

• Requires logical reasoning and data analyzation capabilities • Exceptional problem-solving skills with strong attention to detail • Ability to think critically and challenge assumptions and conclusions • Ability to clearly communicate complex information to non-technical stakeholders • Intermediate proficiency in Microsoft Office, specifically Excel • Ability to manage multiple tasks and work under tight deadlines while responding to changing business and technical conditions • Bachelor's degree (B.A.) from a four-year college or university or equivalent combination of education and experience, preferred • Four (4) to Six (6) years of related experience within the mortgage servicing industry • None required for certificates, licenses, or registrations • Ability to perform essential functions with or without reasonable accommodation • Occasional ability to lift and/or move up to 25 pounds

🏖️ Benefits

• Remote work arrangement • Equal employment opportunity protections • Reasonable accommodations for disabilities