Care Manager, RN

🔥 22 minutes ago

🍑 Georgia – Remote

🍑 Georgia – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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• Just posted.
• Jobs at this company usually fill in 38 days.

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FreedomCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🌍 Social Impact

Healthcare • Healthcare Insurance • Social Impact

FreedomCare is a rapidly growing in-home care provider in the United States, driven by Medicaid funding. The company offers a unique home care service that allows patients to choose their caregivers, who can be a family member or friend, and ensures that caregivers are paid promptly after their shifts through a handy app. Operating across multiple states including New York, Nevada, Missouri, Pennsylvania, and others, FreedomCare focuses on providing trusted care in the comfort of the patient's home, improving satisfaction and reducing hospital visits. Their program stands out for its high customer satisfaction and number of positive reviews, reflecting the impact and effectiveness of their services in enhancing the well-being of both caregivers and patients.

📋 Description

• Develop, implement, and manage individualized coaching care plans, documenting revisions as patient needs or conditions change • Educate patients, caregivers, and internal teams on care needs, safety, service requirements, caregiver responsibilities, and next steps • Coordinate patient care through communication and documentation with clinical disciplines, internal partners, case management agencies, and community resources • Provide ongoing education and coaching to promote caregiver competency and connect patients and families with resources • Provide SFC-specific clinical consultation and guidance to Health Coaches, Care Specialists, and caregivers • Review caregiver daily notes and related care documentation for each active SFC case at least every 14 calendar days, document completion, and address identified concerns • Escalate changes in condition, health or safety concerns, unmet care needs, service gaps, incidents, and urgent concerns according to clinical protocols • Complete requirements using approved documentation, phone, and customer-outreach systems including Salesforce, TalkDesk, Email, Teams, CareConnect, and MedFlyt • Identify clinical process gaps, documentation risks, recurring concerns, and opportunities to improve SFC oversight and compliance workflows • Support policy implementation, compliance reviews, audit preparation, record validation, and corrective follow-up • Maintain compliance with federal and Georgia requirements, Medicaid and EDWP programs, CCSP and SOURCE requirements, SFC requirements, nursing standards, and company policies • Attend team meetings virtually or in person as requested • Escalate unsafe or concerning customer or staff issues immediately • Perform other related duties assigned by the supervisor

🎯 Requirements

• Diploma from an accredited nursing program • Valid and active Registered Nurse (RN) license in the State of Georgia; Georgia compact RN licenses are allowed • A minimum of two years of recent nursing experience supporting adults or geriatrics and/or adults with disabilities preferred • Experience supporting Medicaid waiver programs, home and community-based services, clinical documentation review, care coordination, compliance monitoring, or clinical escalation workflows preferred • Valid CPR/first aid certification must be active or able to be obtained prior to starting position • Demonstrated commitment to high-level customer service • Ability to follow established scripts, workflows, policies, procedures, quality standards, and regulatory requirements • Strong active listening skills • Effective verbal and written communication skills • Strong typing and computer proficiency • Ability to navigate contact center technology, customer relationship management systems, telephone platforms, and other software applications • Effective problem-solving and critical thinking • Dependable and punctual, with consistent attendance and schedule adherence • Ability to adapt to changing priorities, processes, systems, and business needs • Receptive to coaching and feedback • Ability to collaborate effectively as part of a team while working independently within established guidelines • Strong clinical judgment and critical thinking skills

🏖️ Benefits

• Competitive compensation • Medical benefits • Retirement plans • Wellness programs • Fun company events • Ongoing learning opportunities to grow your career

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