Lead Account Executive

🕒 July 10

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

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Freshworks

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2010

💼 Consulting

📣 Marketing

📦 Logistics

💰 $85M Secondary Market on 2020-01

Consulting • Marketing • Logistics

Freshworks is a company that provides powerful, easy-to-use software for customer service, IT service management, sales automation, and marketing automation. They offer a range of products, including Freshdesk, Freshservice, Freshsales, Freshchat, and Freshmarketer, all enhanced with artificial intelligence to improve productivity and efficiency. With solutions designed to enhance customer engagement and support IT operations, Freshworks serves over 68,000 businesses worldwide. Their AI-driven platforms, like the Freddy AI Agent, aim to deliver fast, always-on service, making work easier and more efficient for teams across various industries.

📋 Description

• Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities • Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts • Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points • Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes • Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals. • Provide regular reporting of pipeline and forecasting to the Sales Manager • Travel to customer locations and customer-focused events regularly • Educate yourself to become an expert in SaaS products, CRM systems, and our product suite

🎯 Requirements

• A diploma or Master’s degree is desirable • Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. • Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous • Experience managing the sales cycle from business champion to the C-level • Showed consistent overachievement of sales goals in a large geographic territory, selling a technical product • The high degree of customer orientation, negotiation of business terms in line-of-business, procurement teams, and senior management • Experience managing and closing complex sales cycles; being an expert in managing sales cycles with 60-90+ days • Highly motivated, with a driven personality and a positive attitude toward sales and CRM products • Willing to go the extra mile with a strong work ethic; self-directed and resourceful • Project credibility with knowledge of the customer service domain and the potential of the cloud as a game-changer in the enterprise. • Understand complex customer requirements on both a business and technical level • Fluency in English is a must.