Technical Support Specialist

🔥 0 minutes ago

🥔 Idaho – Remote

🥔 Idaho – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fullpath

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🚘 Automotive

Consulting • Marketing • Automotive

Fullpath is a customer data platform (CDP) specifically designed for automotive dealerships. It unifies and activates first-party data to enhance marketing and sales efforts through AI-driven insights and automation. The platform enables dealers to create personalized marketing campaigns, optimize customer engagement, and improve sales performance by providing a comprehensive view of shopper journeys.

📋 Description

• Provide high-quality customer support to Fullpath customers • Deliver customer service via inbound and outbound phone, email, and internal chats • Troubleshoot, manage, and resolve technical support tickets using Zendesk • Serve as the communication point between clients, partners, and internal support teams • Collaborate with Tier 1 Lead and Tier 2 support to resolve technical product issues • Maintain constant communication with customers during issue resolution • Perform additional technical tasks on customer accounts • Identify trends and contribute to product improvements, knowledge base development, and operational initiatives • Report to the Manager of Technical Support

🎯 Requirements

• At least 5 years of professional work experience • At least 1 year troubleshooting SaaS products • At least 1 year providing customer support • Experience with CRMs and modern SaaS tools, including G Suite, Slack, and Zendesk • Service-oriented approach with strong client-focused skills • Comfortable making calls to customers • Collaborative work style • Excellent time and task management • Problem-solving mindset • Excellent English verbal and written communication skills • Legal authorization to work in the United States without employer sponsorship now or in the future • Ability to sit for extended periods and perform extensive computer work • Ability to work from a home office using necessary technology and maintaining productivity • Regular, reliable attendance and punctuality • Automotive industry experience preferred • SEO/SEM experience, such as Google AdWords, Facebook Ads, or Bing Ads, preferred

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Flexible, family-friendly environment supporting work-life balance • Medical insurance • Dental insurance • Vision insurance • Disability insurance • Life/AD&D insurance • EAP • 15 vacation days per year to start • 80 hours of sick leave • 12 paid holidays • Paid parental leave • 401k with company match • Opportunities for learning, growth, and ownership