Account Manager, Health and Wellness

🔥 10 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fullsteam

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

📋 Description

• Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges • Create and execute strategic account plans to identify growth opportunities and drive expansion within assigned accounts • Deeply understand customers business needs and match to qualifying products and solutions • Identify and pursue opportunities to upsell and cross-sell additional products and services that align with customer needs and objectives • Serve as the voice of the customer within the organization, advocating for their needs and ensuring they receive the highest level of service • Proactively manage contract renewals, ensuring high renewal rates and preventing churn • Collaborate with the Customer Success team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes • Address and resolve customer issues and concerns in a timely and effective manner, coordinating with internal teams as needed • Maintain an accurate record of sales activities, leads, and opportunities in the CRM system • Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets • Leverage sales dashboards to understand where to focus your time and activities • Provide regular updates and reports on account status, growth opportunities, and customer satisfaction metrics to management

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Technology, or a related field preferred • 3+ years of experience in software sales, preferably within the SMB and mid-market segments • Excellent interpersonal skills with the ability to build and maintain strong relationships with customers and internal stakeholders • Ability to think strategically and identify growth opportunities within existing accounts • Strong understanding of sales processes and techniques for upselling and cross-selling • Excellent verbal and written communication skills, with the ability to present information clearly and persuasively • Strong problem-solving skills with the ability to address and resolve customer issues effectively • Deep commitment to customer satisfaction and success, with a proactive and customer-centric approach • Ability to analyze customer data, market trends, and account metrics to inform strategy and decision-making • Exceptional organizational and time management skills and attention to detail with the ability to manage multiple accounts and priorities simultaneously • In-depth understanding of the software technology industry and market dynamics • Outstanding knowledge of MS Office and proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools • Fast and adaptative learner, focused on improving customer and business processes • Advanced negotiation skills • Driven by achieving and exceeding targets, with a strong focus on results