Client Solutions Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Funnel Leasing

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $36.5M Series B on 2022-02

Consulting • Marketing • Logistics

Funnel Leasing is a CRM, AI, and automation platform specifically designed for multifamily operators. The company enhances operations and improves the renter experience by centralizing operations and leveraging modern AI and automation technologies. Funnel Leasing's comprehensive platform supports the entire renter and resident experience, from inquiry through renewal, while optimizing marketing and operations for efficiency and cost reduction. By increasing team efficiency and automating manual workflows, Funnel also addresses staffing inconsistencies, integrates with existing tools, and helps fight housing inequality through its 501(c)(3) initiative, HOME by Funnel Inc.

📋 Description

• Serve as a strategic support advisor, partnering with key clients to architect, optimize, and govern platform integrations and Funnel product workflows. • Align platform capabilities with client business objectives, drive adoption of existing and new product functionality, and mitigate enterprise-level operational risks. • Lead strategic advisory engagements and operational reviews with client leadership. • Design custom product workflows and governance models for key accounts. • Evaluate client processes and determine strategic interventions to optimize platform ROI. • Resolve escalated operational roadblocks affecting client retention and business continuity. • Explain root causes in plain language and connect technical details to client business impact. • Develop scalable operational frameworks, change management strategies, and best-practice standards. • Diagnose complex platform integration failures and architect mitigation strategies. • Orchestrate remediation roadmaps across Product, Engineering, and client-facing teams during critical operational crises. • Determine when custom engineering interventions or workflow workarounds are strategically necessary. • Author diagnostic frameworks, troubleshooting methodologies, and knowledge governance models. • Design and oversee enablement, readiness, and technical proficiency frameworks for client operations teams. • Author, govern, and optimize Client Operations SOPs and service escalation policies. • Lead or collaborate on cross-functional change management initiatives and client education programs. • Foster continuous improvement, learning, and collaboration across the company. • Perform other duties as assigned and modified at manager’s discretion.

🎯 Requirements

• Experience in enterprise SaaS operations, management consulting, or complex technical account management. • High degree of independent judgment and accountability, with a history of evaluating business trade-offs and executing operational decisions without prescribed parameters. • Demonstrated expertise in multi-system workflow architecture, enterprise integration governance, and mapping complex business processes to SaaS platform capabilities. • Advanced capability to evaluate client business models, identify systemic operational friction, and independently design end-to-end workflow solutions. • Demonstrated track record of partnering with C-suite and VP-level client executives to drive platform adoption, operational change management, and alignment with client business goals. • Experience authoring and implementing organizational standard operating procedures (SOPs), enablement frameworks, or service escalation governance across cross-functional departments. • Preferred: Experience in SaaS, proptech, or multifamily industry. • Preferred: Familiarity with CRM platforms (e.g., Salesforce), Property Management System (PMS) integrations, or Internet Listing Services (ILS) workflows. • Preferred: Experience implementing continuous improvement within client operations or consulting environments. • Preferred: Proficiency with business intelligence tools (e.g., Tableau, Looker, SQL) to evaluate operational health metrics, platform adoption patterns, and client retention risks. • Preferred: Demonstrated success designing and scaling enterprise knowledge bases, customer operations playbooks, or cross-functional enablement curricula. • Ability to perform all essential job functions, with or without reasonable accommodation. • Travel up to 5%.

🏖️ Benefits

• Health insurance • Dental and Vision insurance • Company paid Life/AD&D • Long-term Disability insurance • Short-term Disability insurance • Term Life insurance • Flexible Spending Account (FSA) • Health Savings Account (HSA) • Retirement Plan - 2% company match • EAP • Uncapped Discretionary Time off • Sick Leave • 14 paid holidays • One time remote work stipend • Employee recognition program • Employee-led Groups (ELG’s) • Unlimited PTO • Benefits that begin on your first day of employment