Global Operations Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Furnished Quarters

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

✈️ Travel

📦 Logistics

💼 Consulting

Travel • Logistics • Consulting

Furnished Quarters is a leading provider of short-term, fully furnished housing solutions globally, catering to business travelers, individual explorers, and real estate professionals seeking quality accommodations. Offering residences in key locations such as New York, New Jersey, Massachusetts, Connecticut, and California, the company emphasizes a seamless and personalized guest experience with 24/7 service. With over 25 years of experience, Furnished Quarters works with Fortune 100 companies to deliver curated living spaces that boast contemporary design and a 'home away from home' feeling. The company is also committed to sustainability and diversity, as demonstrated by its efforts to reduce its carbon footprint and its certification as an LGBTQ+ inclusive company.

📋 Description

• Coordinate utility setup and activation for new accommodations, service changes, disconnections, Wi-Fi upgrades, and internet-related issues • Coordinate housekeeping, maintenance, inspections, arrivals, and departures to support accommodation readiness • Review inspection reports, initiate corrective actions, and follow up on deficiencies before guest arrival • Monitor maintenance and service requests and coordinate with vendors and property management for timely resolution • Manage guest parking arrangements, reservations, usage, departure notifications, and billing records • Track accommodation readiness, cleanliness, utilities, parking, and operational activities in Salesforce and designated systems • Escalate readiness concerns and unresolved issues affecting the guest experience • Build and maintain relationships with property management teams, housekeeping providers, utility companies, maintenance vendors, and parking partners • Coordinate vendor access, Certificates of Insurance, elevator reservations, and service scheduling • Ensure building requirements, policies, and access procedures are followed • Collaborate with Accounting on parking billing and discrepancies • Work across Guest Services, Operations, Global Leasing, Accounting, and other teams to support seamless operations and handoffs • Use Salesforce cases, dashboards, reports, and other tools to organize priorities and workload • Monitor assigned tasks and service requests against timelines and company standards • Maintain accurate records and documentation of operational activities and resolutions • Provide status updates and handoffs related to readiness, inspections, and service recovery • Communicate timelines, roadblocks, and deadlines to the Global Solutions Manager • Participate in weekend and holiday operational coverage, including monitoring readiness, coordinating corrective actions, escalating urgent issues, and providing handoff documentation

🎯 Requirements

• High school diploma or equivalent required • Bachelor’s degree in Hospitality, Business, Operations, or a related field preferred • 3+ years of experience in hospitality, global mobility, serviced accommodations, relocation services, property management, or operations • Proficiency with Microsoft 365, including Excel, Word, Outlook, and Teams • Experience with Salesforce, Oscar, or similar operational platforms preferred • Strong written and verbal communication skills • Excellent organizational, prioritization, and time-management abilities • Ability to manage multiple priorities and deadlines in a fast-paced environment • Strong problem-solving skills and attention to detail • Ability to work independently while collaborating effectively across departments and with external partners • Ability to learn and adapt to company-specific software and systems • Flexibility to participate in weekend and holiday operational coverage as business needs require • Reliable internet connection and home workspace that supports focused, professional work during scheduled hours • Ability to meet physical requirements with or without accommodations

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Life, Short- and Long-Term Disability Insurance • Medical FSA and Commuter Benefits • 401(k) with Company Match • Fully remote work arrangement • Work-life balance • Inclusive, collaborative work environment